Crisis information management : communication and technologies / edited by Christine Hagar.

Format:

Book

Author/Creator:

Hagar, Christine, author.

Contributor:

Hagar, Christine.

Series:

Chandos Information Professional Series

Chandos information professional series

Language:

English

Subjects (All):

Crisis management.

Emergency communication systems.

Information resources management.

Information technology.

Physical Description:

1 online resource (229 p.)

Edition:

1st edition

Place of Publication:

Oxford : Chandos Pub., 2012.

Language Note:

English

System Details:

text file

Summary:

This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as the Haiti earthquake and Hurricane Katrina, and 9/11 and human-made crises, such as the recent political disruption in North Africa and the Middle East, have demonstrated that there is a great need to understand how individuals, government, and non-government agencies create, access, organize, communicate, and disseminate information within communities during crisis situations. This edited book brings together papers

Contents:

Cover; Crisis Information Management: Communication and technologies; Copyright; Dedication; Contents; List of figures and tables; Acknowledgments; About the contributors; Introduction; Notes; References; 1 The effects of continual disruption: technological resources supporting resilience in regions of conflict; Introduction; Technologies to aid resilient behavior; Research setting; Technological resources supporting resilience; Concluding remarks; Note; References; 2 Law enforcement agency adoption and use of Twitter as a crisis communication tool; Introduction; Background; Research design

FindingsDiscussion; Conclusion; Note; References; Appendix: interview protocol; 3 Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'TweTweak the Tweet' syntax; Introduction; Social media and disaster: the emergence of the citizen reporter; Tweak the Tweet: background and rationale; TtT deployment for the Haiti earthquake: bootstrapping a nascent idea; Chile earthquake: conceptualizing the deployment as a campaign; Fourmile Canyon fi re in Boulder, CO: unexpected local authority; Other events

Discussion: campaign to support diffusion of a socio-technical practiceConclusion; Notes; References; 4 Heritage matters in crisis informatics: how information and communication technology can support legacies of crisis events; Introduction; Disaster as a social process; Living heritage and collective memory practices; Overview of the research project; Three crisis cases; Discussion: a digital heritage agenda for the crisis domain; Conclusion; Acknowledgments; Notes; References; 5Information needs and seeking during the 2001 UK foot-and-mouth crisis; Introduction; Findings

Changes in information needs at different stages of the crisisContext in which information seeking took place; Formal and informal channels of information seeking during the crisis; Sense-making approach to information seeking during the crisis; Overlap of information and emotional needs; Trusted information sources; Need for a mix of technologies; Place and space and new venues and meeting places for communities in a crisis; ICTs as a catalyst for innovation during the crisis; Providing a local response to a national crisis; Acknowledgments; Notes; References

6 The Ericsson Response - a ten-year perspective: in the light of experienceA brief history of ER; Key issues in emergency response phase 1: fi rst response (days 1-14); Key issues in emergency response phase 2: establishment (days 15-30); Key issues in emergency response phase 3: consolidation (days 30+); It's all about communication; Opportunities for improvement; Pushing the boundaries; Potential for exploiting the leading edge; Conclusion; 7 Information systems in crisis; Introduction; Exploring key information resources; Fundamental components of an information environment; Conclusions

References

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-78063-287-8

OCLC:

865333621