What you accept is what you teach : setting standards for employee accountability / by Michael Henry Cohen.

Format:

Book

Author/Creator:

Cohen, Michael Henry, author.

Language:

English

Subjects (All):

Supervision of employees.

Performance standards.

Behavioral assessment.

Employees--Coaching of.

Employees.

Problem employees--Counseling of.

Problem employees.

Physical Description:

1 online resource (209 p.)

Place of Publication:

Minneapolis, Minnesota : Creative Health Care Management, [2007]

Language Note:

English

Summary:

While everyone is accountable for their own behavior, leaders are ultimately responsible for employee performance. By setting their own standards of exceptional performance, managers teach their employees to accept accountability for their own actions and attitudes. What You Accept is What You Teach is the perfect ""how to"" guide for navigating the maze of challenging employee communication and performance problems. It is an excellent resource for developing a healthy culture of accountability and improved employee performance. In use by more than 25,000 managers nation-wide.

Contents:

The pursuit of mediocrity Is almost always successful

Your rights as a manager

Developing performance standards and evaluating outcomes

Reasons for poor performance

Commandments of confrontation

A step-by-step counseling model

Managing the passive-aggressive employee

Managing the insubordinate employee

Managing martyrs

Managing gossip and the fear of change

Coaching employees to take responsibility for their attitude

The importance of recognition

Accountability starts at new employee orientation

Examining your leadership style: an audit of best practices.

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on print version record.

ISBN:

1-886624-67-4