Thinking through crisis : improving teamwork and leadership in high-risk fields / Amy L. Fraher.

Format:

Book

Author/Creator:

Fraher, Amy Louise, author.

Language:

English

Subjects (All):

Crisis management.

Teams in the workplace.

Leadership.

Physical Description:

1 online resource (xi, 244 pages) : digital, PDF file(s).

Place of Publication:

Cambridge : Cambridge University Press, 2011.

Language Note:

English

Summary:

Bridging the gap between theory and practice, this strikingly original analysis of the complex dynamics of high-risk fields demonstrates that teamwork is more important than technical prowess in averting disasters. Thinking Through Crisis narrates critical incidents from initiation to resolution in five elegantly constructed case studies: the USS Greeneville collision, the Hillsborough football crush, the American Airlines flight 587 in-flight break-up, the Bristol Royal Infirmary pediatric fatalities and the US Airways flight 1549 Hudson River landing. Drawing on a variety of theoretical and real-world perspectives, this vivid, well-documented book provides innovative ways to understand risk management, develop new models of crisis decision making, enhance socially responsible leadership and encourage deep questioning of the behavior of individuals and groups in complex systems. Its insights will resonate with professionals in a wide range of fields and with a general audience interested in understanding crises in complex systems.

Contents:

Cover; Title; Copyright; Dedication; Contents; List of Figures and Tables; Preface and Acknowledgment; Acronyms and Abbreviations; Introduction: How Teamwork is More Important Than Technical Prowess; 1 Rethinking Normal Accidents and Human Error - a New View of Crisis Management; 2 USS Greeneville - The Downside of Charismatic Leadership; Conclusion; 3 The Hillsborough Football Disaster - Explosive Team Chemistry; 4 American Airlines Flight 587 - Latent Failures Align; Case 1: Continental Airlines Flight 1713; Case 2: GP Express Airlines Flight 861; Case 3: Scenic Air Tours Flight 22

Case 4: GP Express Proficiency Checkflight5 Bristol Royal Infirmary - the Price of Organizational Overreach; Transition to 'Trust' Status; Short-Term Fiscal Management; Surgical 'Learning Curve'; Toxic Team Culture; Conclusion; Cultural Analysis; Munchausen-by-Proxy Syndrome; Organization-in-the-Mind; Compulsion to Reenact; OMBPS Fathers; 6 US Airways Flight 1549 - Thinking Through Crisis; Systemic Influences; Lucky Breaks; Conclusion; 7 Team Resource Management; Brief History Teamwork; History of CRM; Quality Management; A Need for Training; A Working Model; Leadership; Communication

Sense MakingTeamwork; Concluding Thoughts; Notes; Bibliography; Index

Notes:

Title from publisher's bibliographic system (viewed on 05 Oct 2015).

Includes bibliographical references (p. 217-235) and index.

ISBN:

1-139-12430-7

1-107-21720-2

1-283-29837-6

1-139-12251-7

9786613298379

0-511-97442-6

1-139-11677-0

1-139-12743-8

1-139-11241-4

1-139-11460-3

OCLC:

769341790