The ASQ certified six sigma black belt handbook / Mary McShane-Vaughn, editor.

Format:

Book

Contributor:

McShane-Vaughn, Mary A., 1963- editor.

Language:

English

Subjects (All):

Production management.

Production management--Handbooks, manuals, etc.

Quality control--Statistical methods.

Quality control.

Physical Description:

1 online resource (1010 pages)

Edition:

Fourth edition.

Place of Publication:

Milwaukee : ASQ Excellence, [2022]

Summary:

Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools. Updates you will find in the fourth edition include: •New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA •A new chapter on risk analysis and management•Revamped statistics sections •New tables, figures, and examples to help illustrate key pointsThe ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner's library.

Contents:

Cover

Table of Contents

List of Figures and Tables

Preface to the Fourth Edition

Preface to the Third Edition

Preface to the Second Edition

Preface to the First Edition

Acknowledgments

About the Editor

Acronym Glossary

ASQ Six Sigma Black Belt Certification Body of Knowledge (2022)

Part I: Organization-Wide Planning and Deployment

Chapter 1: Organization-Wide Considerations

Fundamentals of Six Sigma and Lean Methodologies

Six Sigma

Philosophy

Methodology

Statistical Standard

Lean

Lean and Six Sigma

Lean Six Sigma Maturity Model

Six Sigma, Lean, and Continuous Improvement Methodologies

Using Lean Six Sigma

Screening Criteria

Relationships Among Business Systems and Processes

Business Systems

Processes

Internal and External Stakeholders

Strategic Planning and Deployment for Initiatives

Return on Investment

Measured Intangibles

SWOT Analysis

Contingency and Continuity Planning

Chapter 2: Leadership

Roles and Responsibilities

Executive Leadership

Champion or Sponsor

Process Owner

Master Black Belts

Black Belts

Green Belts

Yellow Belts

White Belts

Finance

Coaches

Organizational Barriers

Organization Structure

Organization Culture

Causes for Six Sigma Failures

Training Programs

Arbitrary Requirements

Lack of Resources

Poor Project Selection

Critical Success Factors

Change Management

Stakeholder Analysis

Readiness Assessment

Proactive Change Management

Communication Plans

Part II: Organizational Process Management and Measures

Chapter 3: Impact on Stakeholders

Identifying Stakeholders

Chapter 4: Benchmarking

Types of Benchmarking

Benchmarking Methodologies

Dangers of Benchmarking

Selecting Measures and Performance Goals.

Chapter 5: Business Measures

Performance Measures

Balanced Scorecard

Key Performance Indicators (KPIs)

Features of Good KPIs

Choosing KPIs

Suboptimized Systems

Key Behavior Indicators (KBIs)

Objectives and Key Results (OKRs)

Common Customer Loyalty Metrics

Leading and Lagging Indicators

Creating Line of Sight from Measures to Strategies

Financial Measures

Revenue Growth

Market Share

Margin

Simple ROI

Net Present Value

Discounted ROI

Cost-Benefit Analysis (CBA)

Defining Hard versus Soft Dollars

False Savings

Identifying Project Savings

Part III: Team Management

Chapter 6: Team Formation

Team Types and Constraints

Team Roles and Responsibilities

Team Member Selection Criteria

Other Considerations

Team Success Factors

Chapter 7: Team Facilitation

Motivation Techniques

Recognition

Rewards

Relationships Within the Team

Demotivating Factors

The Five Dysfunctions of a Team

Team Stages of Development

Team Communication

Communicating Within the Team

Communication Outside the Team

Team Leadership Models

Chapter 8: Team Dynamics

Group Behaviors

Group Disruptive Behaviors

Individual Disruptive Behaviors

Leading Group Discussions

Facilitation Behaviors to Avoid

Conflict Management

Coaching

Mentoring

Intervention Strategies

Meeting Management

Team Decision-Making Methods

Consensus-Building

Nominal Group Technique (NGT)

Multi-Voting

The Vroom-Yetton Decision-Making Model

Chapter 9: Team Training

Needs Assessment

The ADDIE Training Development Model

Lean Learning Model

The Importance of a Training Needs Analysis

The Training Matrix

The Importance of Training Plans

Components of an Effective Training Plan

Applying the Training Plan.

Developing Training Materials and Resources

Delivery

Adult Learning Theory

Assumptions About Adult Learners

Characteristics That Affect Adult Learners

The Forgetting Curve

Delivery Modalities

In-Person Learning

Online Learning

Blended Learning

On-the-Job Training (OJT)

Job Aids

Soft Skills

Delivery Methods

Lectures and Presentations

Discussion Format

Experiential Training

Case Studies

Workbooks

Instructional Games, Simulations, and Role-Playing

Evaluation

Data Collection Methods

The Kirkpatrick Evaluation Model

Part IV: Define

Chapter 10: Voice of the Customer

Customer Identification

Customer Data Collection

Data Validity and Reliability

Designing a Data Collection System

Customer Requirements

Critical To X (CTX) Requirements

Critical-to-Quality Flow-Down

Quality Function Deployment

Suppliers-Inputs-Process-Outputs-Customers (SIPOC)

Kano Model

Chapter 11: Business Case and Project Charter

Business Case

Problem Statement

Goals and Objectives

Project Team

Project Scope

Dimensional Method

Functional Method

Project Plan

Charter Housekeeping Considerations

Project Performance Measurements

Project Charter Review

Chapter 12: Project Management (PM) Tools

Gantt Charts

Tollgate Reviews

Work Breakdown Structure (WBS)

Raci Model (Responsible, Accountable, Consulted, and Informed)

Chapter 13: Analytical Tools

Affinity Diagrams

Tree Diagrams

Matrix Diagram

Prioritization Matrix

Activity Network Diagram

Process Decision Program Chart (PDPC)

Interrelationship Digraph (ID)

Part V: Measure

Chapter 14: Process Characteristics

Process Flow Metrics

Hidden Factory

Process Analysis Tools

Flowcharts

Process Maps

Categorizing and Classifying Process Input Variables.

Gaining Insights from the Process Map

Value Stream Maps

Current State

Future State

Work Instructions

Spaghetti Diagrams

Gemba Walk

Chapter 15: Data Collection

Types of Data

Qualitative and Quantitative Data

Discrete and Continuous Data

Measurement Scales

Sampling

Sampling Concepts

Types of Sampling

Simple Random Sampling

Stratified Sampling

Systematic Sampling

Subgroup Sampling

Cluster Sampling

Block Sampling

Determining the Sample Size

What Makes a Good Sampling Design?

Data Collection Plans and Methods

Establishing an Operational Definition

Data Integrity

Importance of Data Accuracy

Minimizing Poor Data Accuracy

Common Data Collection Points

Data Processing Tools

Check Sheets

Data Normalization

Collecting Seasonal Data

Data Collection Strategies

Chapter 16: Measurement Systems

Measurement System Analysis (MSA)

Terminology

Guidelines for Determining Whether a Measurement System Is Acceptable

Components of a Measurement System

Types of Measurement Systems Analysis

AIAG Method

ANOVA Method

Control Chart Method

Attribute Agreement Analysis

Attribute Gage Study-Analytic Method

Measurement Systems Across the Organization

Metrology

Chapter 17: Basic Statistics

Basic Statistical Terms

Central Limit Theorem

Descriptive Statistics

Measures of Central Tendency

Measures of Dispersion

Other Useful Descriptive Statistics

Graphical Methods

Frequency Distribution

Histogram

Box-and-Whisker Plot

Scatter Plots

Normal Probability Plot

Constructing a Normal Probability Plot

Interpreting Normal Probability Plots

Stem-and-Leaf Diagram

Valid Statistical Conclusions

Chapter 18: Probability

Basic Concepts

Events, Trials, and Outcomes

Classical versus Empirical Probability.

Unions and Intersections

Complement Rule

Independence

Mutually Exclusive Events

Conditional Probability

Multiplication Rule

Addition Rule

Counting Techniques

Factorial

Permutations

Combinations

Configurations

Common Distributions

Binomial Distribution

Binomial Probability Mass Function

Binomial Parameters, Expected Value, and Variance

Poisson Distribution

Poisson Probability Mass Function

Poisson Parameters, Expected Value, and Variance

The Normal Distribution

Normal Probability Density Function

Normal Distribution Parameter Estimators

Uses and Applications

Normal Distribution Connection to Statistical Process Control

The Standard Normal Distribution

Standard Normal Probability Density Function

Areas Under the Curve

Using the Cumulative Standard Normal Table

Student's t Distribution

Student's t Probability Density Function

Distribution Shape

Using the Student's t Table

Chi-Square Distribution

Chi-Square Probability Density Function

Using the Chi-Square Distribution Table

The F Distribution

F Probability Density Function

Using the F Distribution Table

Additional Distributions

Hypergeometric Distribution

Hypergeometric Probability Mass Function

Parameters, Expected Value, and Variance

Bivariate Normal Distribution

Exponential Distribution

Probability Density Function

Memoryless Property of the Exponential Distribution

Exponential Connection to the Poisson Distribution

Lognormal Distribution

Uses and Applications.

Weibull Distribution.

Notes:

Description based on print version record.

Other Format:

Print version: McShane-Vaughn, Mary The ASQ Certified Six Sigma Black Belt Handbook

ISBN:

9781523155927

1523155922

9781636940250

1636940250

9781636940243

1636940242