The rise of legal services outsourcing risk and opportunity Professor Mary Lacity, University of Missouri-St. Louis, visiting professor, The London School of Economics and Political Science, Mary.Lacity@umsl.edu, Professor Leslie Willcocks, The Outsourcing Unit, The London School of Economics and Political Science, l.p.willcocks@lse.ac.uk, Andrew Burgess, Source, andrew.burgess@source.co.uk.

Format:

Book

Author/Creator:

Lacity, Mary Cecelia, author.

Contributor:

Willcocks, Leslie, editor.

Burgess, Andrew, editor.

Language:

English

Subjects (All):

Legal services--Contracting out--Great Britain.

Legal services.

Law offices--Great Britain.

Law offices.

Physical Description:

1 online resource (217 p.)

Place of Publication:

London Bloomsbury 2014.

Language Note:

English

Summary:

"Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research."--Bloomsbury Publishing

Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, and their experiences of sourcing LSO, The Rise of Legal Services Outsourcing addresses the transformation of legal work, LSO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LSO market

Contents:

Cover; Contents; List of figures; List of tables; About the authors; Professional credits; Acknowledgements; Preface; 1. Overview of Legal Services Outsourcing; 1.1. Introduction; 1.2. Bellwether Deals and Test Cases; 1.3. Value Proposition; 1.4. LSO Challenges; 1.5. LSO Learning Curve; 1.6. Conclusion; 2. The Provider Landscape; 2.1. Introduction; 2.2. Legal Service Towers; 2.3. LSO Provider Pricing; 2.4. LSO Revenues; 2.5. LSO Provider Size: Headcount; 2.6. LSO Staff Turnover; 2.7. LSO Provider Geographic Reach; 2.8. LSO Provider Team Composition; 2.9. LSO Provider Competencies

2.10. Provider Capabilities Model2.11. Conclusion; 3. Client Perspectives: Recommended Practices; 3.1. Introduction; 3.2. Synopsis of the LSO Case Studies; 3.3. LSO Strategy; 3.4. LSO Provider Selection; 3.5. Contractual Governance; 3.6. Stakeholder Buy-in; 3.7. Transition and Coordination of Work; 3.8. Provider Turnover; 3.9. Relational Governance; 3.10. Location of LSO Staff; 3.11. Conclusion; 4. Navigating the LSO Journey; 4.1. Introduction; 4.2. Evolution of the Legal Sourcing Model; 4.3. Legal Process Framework; 4.4. An Evolutionary Approach: Alternative Journeys

4.5. The Legal Ecosystem4.6. Conclusion; 5. In Their Own Words; 5.1. Introduction; 5.2. Christian Sommer, Group Legal Director, Vodafone; 5.3. Gawie Nienaber, Former Associate GC, CSC; 5.4. Richard Tapp, Company Secretary and Director of Legal Services, Carillion; 5.5. Mark Harris, CEO, Axiom; 5.6. Liam Brown, Founder and Chairman, Elevate Services; 5.7. David Holme, Managing Director, Exigent; 5.8. Bob Gogel, CEO, Integreon; 5.9. Dan Reed, CEO, UnitedLex; 5.10. Alex Hamilton, Principal, radiant.law; 5.11. Conclusion; 6. LSO External Benchmarking: Towards High Performance; 6.1. Introduction

6.2. Practice 1: Adopt an End-to-End Approach6.3. Practice 2: Collaborative BPO Governance; 6.4. Practice 3: Change Management as Priority; 6.5. Practice 4: Seeking Value Beyond Cost; 6.6. Practice 5: Focus on Business Outcomes; 6.7. Practice 6: Domain Expertise and Analytics; 6.8. Practice 7: Transformation of the Retained Organisation; 6.9. Practice 8: Technology as Business Enabler; 6.10. Conclusion; 7. LSO Market Predictions; 7.1. Introduction; 7.2. Transforming the Shape of Enterprise Legal Functions from Pyramids to Diamonds; 7.3. More Panel Reviews and Bundled Services

7.4. Law Firms will Respond7.5. LSO Providers will Move Up the Value Chain; 7.6. New Engagement Models will Emerge; 7.7. LSO Mergers, Acquisitions, and Strategic Alliances; 7.8. New Locations will become Competitive; 7.9. Technology will Play an Increasing Role in the Provision of Legal Services; 7.10. Conclusion; Appendices; A. List of LSO Providers; B. Glossary of Terms; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X

Notes:

Includes index

Includes bibliographical references and index.

ISBN:

9781472920317

1472920317

9781472906410

1472906411

OCLC:

869095177