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Pursuing perfect service [electronic resource] : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek, Jaideep Motwani.
- Format:
- Book
- Author/Creator:
- Ptacek, Rob.
- Motwani, Jaideep., Author.
- Language:
- English
- Subjects (All):
- Customer services--Quality control.
- Customer services.
- Service industries--Customer services--Quality control.
- Service industries.
- Six sigma (Quality control standard).
- Lean manufacturing.
- Place of Publication:
- Chelsea, Mich. : MCS Media, Inc., c2011 (Norwood, Mass. : Books24x7.com [generator])
- Notes:
- Title from title screen.
- Digitized and made available by: Books24x7.com.
- Includes index.
- ISBN:
- 1-4619-0435-8
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