Measuring the success of organization development : a step-by-step guide for measuring impact and calculating ROI / Patricia Pulliam Phillips, Jack J. Phillips, and Lizette Zuniga.

Format:

Book

Author/Creator:

Phillips, Patricia Pulliam, author.

Phillips, Jack J., author.

Zúñiga, Lizette, author.

Language:

English

Subjects (All):

Organizational change.

Rate of return.

Physical Description:

1 online resource (186 pages)

Place of Publication:

Alexandria, VA : American Society for Training & Development, [2013]

Summary:

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organizations. You'll learn how to: Make the business case for OD. Take the steps to accurately measure the impact of your OD programs. Develop, implement, and maintain successful OD programs.Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show "evaluation in action," providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programs.

Contents:

Intro

Title

Copyright

Contents

Part I: The ROI Methodology: A Credible Approach to Evaluating Your OD Interventions .

Chapter 1 Organization Development: The Basics .

What Is OD?

Glossary of OD Terms

Common Pitfalls of OD Projects: Lessons Learned

Current Challenges for OD

Final Thoughts

Chapter 2 Developing a Measurement Culture .

Leadership and Culture

High-Performing Culture

How and Why OD Fits With ROI

OD and the ROI Methodology

Chapter 3 Alignment and Evaluation Planning .

Selecting Interventions for ROI Analysis

Integrating Diagnostics With the ROI Methodology

Aligning OD Projects With the Business

Evaluation Planning

Case Study

Chapter 4 Data Collection

Quantitative and Qualitative Inquiry

Data Collection Methods

Sources of Data

Timing for Data Collection

Chapter 5 Data Analysis

Isolating the Effects

Converting Data to Monetary Units

Calculating the Return

Costs of the Intervention

Chapter 6 Communicating Results .

The Dos of Communicating Results

The Don'ts of Communicating Results

The Report Formula

The Communication Plan

Chapter 7 Implementing and Sustaining ROI

The Importance of Sustaining the Use of ROI

Implementing the Process: Overcoming Resistance

Developing Roles and Responsibilities

Establishing Goals and Plans

Initiating ROI Studies

Part II: Evaluation in Action: Case Studies Describing the Evaluation of OD Interventions

Chapter 8 Organization Culture Change .

Chapter 9 Stress Management in Teams

Chapter 10 Organizational Change

References

About the ROI Institute

About the Authors.

Notes:

Includes bibliographical references.

Description based on print version record.

ISBN:

1-60728-521-5