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I'll be back : how to get customers to come back again and again / Shep Hyken.
- Format:
- Book
- Author/Creator:
- Hyken, Shep, author.
- Language:
- English
- Subjects (All):
- Customer loyalty.
- Customer services.
- Consumer satisfaction.
- Place of Publication:
- Sound Wisdom
- Summary:
- "In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"-- Provided by publisher.
- ISBN:
- 1-64095-302-7
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