Powerful people skills : how to form, build and maintain stronger, longer-lasting relationships / Heather Hansen.

Format:

Book

Author/Creator:

Hansen, Heather.

Contributor:

ST Training Solutions.

Series:

Success Skills

ST Training Solutions success skills series

Language:

English

Subjects (All):

Interpersonal communication.

Interpersonal relations.

Communication in organizations.

Physical Description:

1 online resource (197 p.)

Edition:

1st ed.

Place of Publication:

Singapore : Marshall Cavendish Business, 2009.

Language Note:

English

Summary:

This book provides easy to follow methods for building people skills, providing dos, donts, fast facts, common myths, and simple mental checklists to help you form strong, long-lasting, and powerful relationships in work and life.

Contents:

COVER; ACKNOWLEDGEMENTS; DEDICATION; PREFACE; CONTENTS; INTRODUCTION; ASSESS YOURSELF; PEOPLE SKILLSIN PERSPECTIVE; PREPARING FORNEW RELATIONSHIPS; HOW TO CLICK FROM THE MOMENT YOU MEET; LISTENINGTO UNDERSTAND; THE BENEFITS OF BODY LANGUAGE; MASTERING YOUR VOICE AND TONE; HOW TO MAKE GREAT CONVERSATION; DODGING DIFFICULT SITUATIONS; MAINTAINING STRONG RELATIONSHIPS; RELATIONSHIPS IN THE ELECTRONIC AGE; INDEX; ABOUT THE AUTHOR

Notes:

Includes index.

ISBN:

9789812619501

981261950X

OCLC:

609852789