Collaborative business design : improving and innovating the design of IT-driven business services / Brian Johnson and Leon-Paul de Rouw.

Format:

Book

Author/Creator:

Johnson, Brian, author.

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Physical Description:

1 online resource (129 pages) : illustrations (some color)

Edition:

1st ed.

Place of Publication:

Cambridgeshire, England : IT Governance Publishing, 2017.

Summary:

Brian Johnson and Léon-Paul de Rouw comprehensively explain how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support business requirements.

Contents:

Cover

Title

Copyright

Contents

Chapter 1: IT-Driven Business Services

Covered in this chapter

1.1 IT-driven business services

1.2 Business need and value

1.3 Services that are fit for use: design thinking

1.4 Capturing the characteristics of IT- driven services in a service design statement

1.5 The value of a service design statement

1.6 Who should read this book

1.7 Structure of the book

Chapter 2: Understanding Service Requirements

2.1 Mind the gap

2.2 Closing the gap

2.3 Requirements origin and perspective

2.4 Business service design

2.5 Business service coordination: I think therefore I am

2.6 Conclusion

Chapter 3: IT-Driven Services, Outcome and Output

3.1 What is a business service?

3.2 Service definition

3.3 Delivering what is needed

3.4 Service offering insight

3.5 Service lifecycle

3.6 Conclusion

Chapter 4: Stakeholder Dynamics

4.1 We are all in the gutter, but some of us are looking at the stars

4.2 A stakeholder view of the enterprise

4.3 The domains

4.5 Conclusion

Chapter 5: Service Constellation: Capabilities and Resources

5.1 Transactions, communications, resources and agreements

5.2 Understanding transactions

5.3 Service blueprint

5.4 Transactions derive from actions and resources

5.5 Risk management and compliance

5.6 Putting the pieces together

5.7 Instruments for agreement

5.8 Conclusion

Chapter 6: Service Design Statement

6.1 Business service design deliverables

6.2 Essential transactions of stakeholders

6.3 Market readiness and market standards

6.4 Constraints and critical resources

6.5 Value for the business

6.6 Managing the SDS

6.7 The SDS appearance.

6.8 Conclusion

Chapter 7: Using Business Service Design: Obtaining Insight

7.1 Value of the SDS and using BSD

7.2 From business vision to operation: methods to use

7.3 Obtaining insight into requirements of IT- driven services

7.4 Things to think about when applying BSD

7.5 Conclusion, to boldly go…

Appendix A: Glossary and Definitions

Appendix B: Information Flow and Lifecycles

ITG Resources.

Notes:

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed August 9, 2017).

ISBN:

1-84928-939-5