Making change work : how to create behavioural change in organizations to drive impact and ROI / Emma Weber, Patricia Pulliam Phillips, Jack J. Phillips.

Format:

Book

Author/Creator:

Weber, Emma, author.

Phillips, Patricia Pulliam, author.

Phillips, Jack J., 1945- author.

Language:

English

Subjects (All):

Organizational change.

Personnel management.

Organizational behavior.

Physical Description:

1 online resource (296 p.)

Place of Publication:

London, England ; Philadelphia, Pennsylvania ; New Delhi, India : Kogan Page, 2016.

Language Note:

English

Summary:

A practical guide offering an end-to-end methodology for ensuring sustained behavioural change and ROI from organizational change projects.

Contents:

Contents; Acknowledgements; Part One Why change?; 01 The need for results from change ; The cost of failed change; How to build successful change management capability; Change is not negative ; References; 02 Business alignment; Theory of change; Business alignment; Summary of key points ; References; 03 Current failures of behavioural change ; No ownership of the change ; Little understanding of what's needed after the change; Loss of control for those involved in the change ; Little appreciation of the difference between reinforcement and reflection; Summary of key points ; References

Part Two TLA process and theory04 The TLA process and applications; TLA evolution and results ; TLA as a lever for change ; Change requires reflection ; Creating the environment for change ; Stages of TLA ; Summary of key points ; Reference; 05 Preparation; The anatomy of change ; The need for the right mindset ; The TLA Action Plan ; The TLA Change Agreement; Summary of key points ; References; 06 ACTION conversation; TLA vs traditional coaching ; The ACTION Conversation Model; Summary of key points ; Reference; Part Three Evaluation; 07 Evaluation planning; The ROI Methodology

Purpose and objectivesEvaluation plans; Summary of key points ; Reference ; 08 Data collection ; Methods and instruments for data collection; Sources of data; Timing of data collection; Summary of key points ; References ; 09 Data analysis; Isolating the impact of change; Converting data to monetary value; Tabulating fully loaded costs; Calculating ROI; Defining intangible benefits; Summary of key points ; References ; 10 Reporting results ; Detailed evaluation reports; Meetings; Routine publications; Routine feedback on progress; The communication plan; A word of caution

Guidelines for reporting resultsSummary of key points ; Reference ; Part Four TLA in practice; 11 Making TLA work; Asking power questions; Being listening ; Using intuition effectively ; Summary of key points ; 12 Making TLA work; Helping identify and get in the 'gap'; Solution for Scenario 1: OARBED; Solution for Scenario 2: Off the Fence; Solution for Scenario 3: The Panel of Three process; Summary of key points ; References ; 13 How to roll out TLA in line with the alignment model; WHO rolls out TLA?; WHEN TLA needs to support change; HOW to roll out TLA effectively

Summary of key points 14 Case study ; Opportunity for change; The change: a new IT solution ; Business alignment and the approach to change; Installation and training; TLA after the change ; Common barriers that TLA helped overcome; Outcomes and evaluation; 15 Case study ; Opportunity for change; The change: workshops for mature staff ; Aligning with the business; TLA after the change ; Outcomes and evaluation of the initiative; References; Appendix 1; Appendix 2; Appendix 3; Index

Notes:

Description based upon print version of record.

Includes bibliographical references at the end of each chapters and index.

Description based on print version record.

ISBN:

9780749477615

074947761X

OCLC:

944246494