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ISO 9001 : 2015 : a pocket guide / Steve Watkins and Nick Orchiston.
- Format:
- Book
- Author/Creator:
- Watkins, Steve, author.
- Orchiston, Nick, author.
- Language:
- English
- Subjects (All):
- ISO 9001 Standard.
- Computer security--Standards.
- Computer security.
- Data protection--Standards.
- Data protection.
- Physical Description:
- 1 online resource (61 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Cambridgeshire, England : IT Governance Publishing, 2016.
- Summary:
- With a quality management system (QMS) based on ISO 9001 you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 - A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.
- Contents:
- Cover; Title; Copyright; Contents; Introduction; Understanding this dynamic is the foundation of quality management; Chapter 1: What is a Quality Management System?; Applying a standard; Chapter 2: A Brief History of Quality Management and ISO 9001; Chapter 3: Useful Definitions; Quality; Context of the organisation; Documented information; Inputs and outputs; Interested parties; Products and services; Risk-based thinking; Chapter 4: Requirements of ISO 9001:2015; Plan-Do-Check-Act; Chapter 5: Context of the organization; Clause 5 - Leadership; Clause 6 - Planning; Clause 7 - Support
- Clause 8 - OperationClause 9 - Performance evaluation; Clause 10 - Improvement; Chapter 6: Certification; Do I have to certify?; Certification is an expensive disruption; There's so much documentation involved; Certification won't guarantee quality; Can't my customers audit my quality processes instead of paying for a certification body?; The certification auditor is just looking for problems; Maintaining quality; ISO 9001 Resources; Green papers; Transition tools; Gap analysis; Documentation toolkits; Consultancy; ITG Resources
- Notes:
- Description based upon print version of record.
- Includes bibliographical references.
- Description based on online resource; title from PDF title page (ebrary, viewed May 18, 2016).
- Description based on publisher supplied metadata and other sources.
- ISBN:
- 1-84928-812-7
- OCLC:
- 949326959
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