Conflict management and leadership development using mediation / authored by Nance T. Algert (Texas A&M University).

Format:

Book

Author/Creator:

Algert, Nance T., author.

Series:

Contemporary issues in conflict management and dialogue.

Contemporary issues in conflict management and dialogue

Language:

English

Subjects (All):

Conflict management.

Mediation.

Leadership.

Physical Description:

1 online resource (120 pages).

Place of Publication:

Charlotte, North Carolina : Information Age Publishing, Inc., [2021]

Summary:

"Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This workbook offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address conflicts"-- Provided by publisher.

Contents:

Preface / Nance T Algert

Introduction

Section i. Change and the workplace

Section ii. Conflict

Section iii. Conflict management

Section iv. Conflict engagement

Section v. Organizational conflict

Section vi. Mediation

Section vii. Models of mediation. Glossary. Appix i: Ethical guidelines for mediators. appix ii. Captured conflict management phrases. appix iii. Reading reference list. about the author.

Notes:

Includes bibliographical references.

Print version record.

ISBN:

1-64802-261-8