Team-Building Handbook: Improving Nurse-to-Nurse Relationships

Format:

Book

Contributor:

Callahan, Erin, editor-in-chief.

Language:

English

Physical Description:

1 online resource (50 p.)

Other Title:

Team-Building Handbook

Place of Publication:

HCPro, a division of BLR

Summary:

Team-Building Handbook: Improving Nurse-to-Nurse RelationshipsKathleen Bartholomew, RN, MNOvercoming horizontal hostility: What you need to know to improve the workplace for yourself and your fellow nursesFor decades, horizontal hostility has been known to play a pivotal role in increasing nursing attrition rates. Team-Building Handbook: Improving Nurse-to-Nurse Relationships offers healthcare organizations a proactive approach to creating a healthy workplace for nursing staff. This small guide provides the core tools they need to build strong teams and avoid the unnecessary expense of finding, hiring, and training new nurses to replace burned-out staff.Compact and practical, this handbook can be used as part of healthcare orientation and precepting programs, as well as for in-services and self-study. From Team-Building Handbook: Improving Nurse-to-Nurse Relationships, nurses will gain the skills they need to combat a negative work environment.Features:Skills to identify and respond to verbal abuse, bullying, and other detrimental behaviors that undermine the individual nurse, the unit, and even the quality of patient careTechniques to improve the patient care environment, leading to improved nurse retention and hospital rankingsAn authoritative yet approachable and respectful writing styleInsightful real-world reflections from individual nurses who have experienced all forms of horizontal hostility, presented in their own voicesStraightforward, applied approach that conveys an immediate understanding of horizontal hostilityStraightforward, applied approach that conveys an immediate understanding of horizontal hostilityTeam-Building Handbook: Improving Nurse-to-Nurse Relationships is designed to be used as part of nursing professional development in the orientation process or in ongoing in-service to:Build an awareness of the impact of horizontal hostility on staff and patient careIdentify verbal abuse, bullying, and other detrimental behaviorsDevelop responses to defuse or head off detrimental behaviors, and learn positive alternatives to such behaviorsCreate a healthy, respectful workplace for nurses and a safe environment for patientsTable of Contents:About the AuthorIntroductionChapter 1: Develop Your UnderstandingWhat Is Horizontal Hostility?Subtle and Not-So-Subtle HostilityIs Horizontal Hostility Intentional?Tales From the Front LineHow Does Horizontal Hostility Manifest?How Does Horizontal Hostility Affect You?What Is the Impact on Our Patients and on Our Group?Chapter 2: Build Your Communication SkillsCrucial ConversationsGive and Receive Effective FeedbackTry This: Assertiveness SkillsTry This: Hierarchy of VoiceChapter 3: Consider Your MotivesIt Starts With YOUTry This: What's Your M-O-T-I-V-E?Chapter 4: Develop ResiliencySteps Toward ResiliencyTry This: Share Personal Stories of ChallengesTry This: Watch Three Good Thing

ISBN:

1-55645-258-6

1-55645-257-8