World business cultures : a handbook / Barry Tomalin & Mike Nicks.

Format:

Book

Author/Creator:

Tomalin, Barry, 1942- author.

Nicks, Mike, author.

Language:

English

Subjects (All):

Business etiquette.

Corporate culture.

Intercultural communication.

Physical Description:

1 online resource (272 p.)

Edition:

3rd ed.

Place of Publication:

London, [England] : Thorogood Publishing Ltd, 2014.

Language Note:

English

Summary:

The latest edition of World Business Cultures - A Handbook shows readers how to create connections and win deals in global business, rather than committing clumsy and costly faux pas. It shows the reader how to assess and understand the business customs and thinking of other countries and customs, and how to mould your approach to achieve rapport and trust. With this book, you'll never get the tone of a presentation, negotiation or social meeting wrong again. It gives guidance on how to handle yourself in person-to-person situations, and in the digital world. Warning: Not understanding d

Contents:

""""; ""Acknowledgements""; ""The authors""; ""Introduction""; ""Part One""; ""Chapter 1 - Culture is about perception""; """"; ""Trust is the key""; ""Build trust with rapport and credibility""; ""The TRUST triangle""; ""Multinational corporations: one size fits all""; ""Isn�t it all about stereotypes?""; ""When do you need culture?""; ""Three ingredients of culture""; ""What are their expectations?""; ""How do they communicate?""; ""How do they behave?""; ""RADAR Five Alive""; ""Don�t forget the fun""; ""Five things to remember""; ""Chapter 2 - What do they expect?""; """"

""Where do our expectations come from?""""Cultural fears""; ""As for business, so for etiquette""; ""Tool 1: RADAR Expectations""; ""Chapter 3 - Why international communication goes wrong � and how to get it right""; """"; ""Communication networks""; ""Communication flows""; ""Communication styles""; ""Tool 2: RADAR Communication Styles""; ""Does language matter?""; ""Using English""; ""Chapter 4 - How to make an international presentation""; """"; ""Attention spans""; ""Shall we start?""; ""How to get your message across � the Three S structure""; ""Five things to remember""

""Chapter 5 - How to run international meetings""""""; ""Timing""; ""Punctuality is relative""; ""Types of meetings""; ""Who runs the meeting?""; ""Attitude to agendas""; ""Who sits where?""; ""Who speaks, who keeps quiet?""; ""Dealing with interruptions""; ""Meetings outcomes""; ""Translators and interpreters""; ""Simultaneous translation""; ""Virtual meetings""; ""Advice on video conference calls""; ""How to manage a meeting""; ""Chapter 6 - How to negotiate internationally""; """"; ""The pitfalls of negotiation across cultures""; ""Using interpreters""; ""Status""; ""Conclusion""

""Five things to remember""""Chapter 7 - What not to do and what not to say""; """"; ""Formality and informality""; ""Gift-giving""; ""Hospitality""; ""Who pays?""; ""Entertaining at home""; ""A word about superstition""; ""What not to say""; ""Ice-breakers and ice-makers""; ""Cultural fault lines""; ""Summary � what not to say""; ""Five things to remember""; ""Chapter 8 - Working in international teams""; """"; ""�Team think� or �me think�?""; ""Team players or family players?""; ""Fusion projects � the inclusive team""; ""Forming, storming, norming and performing""

""You say tomato and I say tomato""""Individualism vs collectivism""; ""Team integration and team alienation""; ""Forming a new team""; ""Who�s running the team?""; ""Team process""; ""Leadership and consultation""; ""Risk-embracing or risk-averse""; ""How does the team produce results?""; ""What is the solution?""; ""Remote teams and virtual distributed teams""; ""Conclusion""; ""Five things to remember""; ""Chapter 9 - International management styles""; """"; ""Tool 4: RADAR Management Styles""; ""Tool 6: The RADAR System""; ""Five things to remember""

""Chapter 10 - Going away and coming back""

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on print version record.

ISBN:

1-85418-812-7

OCLC:

910815402