Professional area management : leading at a distance in multi-unit enterprises / Chris Edger.

Format:

Book

Author/Creator:

Edger, Chris, author.

Language:

English

Subjects (All):

Management.

Physical Description:

1 online resource (217 p.)

Edition:

Second edition.

Place of Publication:

Faringdon, Oxfordshire : Libri Publishing, 2015.

Summary:

Building upon his earlier book "Effective Multi-Unit Leadership," author Chris Edger has produced a book that clearly defines and outlines the professional practice of outstanding retail area managers. Filled with real-life case studies, this book outlines how area managers can close down the distance between themselves and their units in order to optimize performance. Without abandoning academic rigor, Edger has produced essential "how to" checklists for the ambitious general or area manager that can be applied out in the field.

Contents:

Cover; Some Reviews for this Book; Copyright; Contents; List of Figures and Tables; List of Abbreviations; About the Author; Acknowledgements; Chapter 1: Introduction; The Multi-Unit Enterprise; The Operational Core; The Area Manager; Distance Literature; Book Purpose and Structure; Chapter 2: MUE Challenges and Responses; 'Macro' Environmental Challenges; 'Micro' Organisational Challenges; Organisational Responses; Case Study 1: Responding to Disruption in 'Big Box' Supermarket Retail; Case Study 2: Reshaping Architecture and Processes at UKCafé; Summary; Chapter 3: Operational Excellence

Systems ImplementationStandards Adherence; Sales-led Service Execution; Reports and Measurement; Planning and Organising; Issues; Summary; Chapter 4: Commitment; Understanding Commitment; Local Vision and Clear Direction; How to Create a Local Vision; Case Study 3: Local Vision and Clear Direction in Gibbs & Dandy; Sales-led Service Culture; Ideal MUE Service Model; Common Service Malfunctions; How AMs Drive a Sales-led Service Culture; Case Study 4: Embedding a Guest-focused Culture in Innventure; Talent Attraction and Development; Dimensions of GM 'Fit'; How to Assess GM 'Fit'

How to Plan for Talent GapsHow to Conduct a PDP; Case Study 5: GM-Site 'Fit' in Sainsbury's; Team Working and Meetings; Barriers to Team Working; Facilitators to Team Working; How to Hold Team Meetings; How to Behave in Meetings; Case Study 6: Utilising the Team in Loungers; Trust and Recognition; How AMs Build Trust; How AMs Undermine Trust; How to Build Trust through Communications; How Do AMs Recognise Performance; Case Study 7: Operational Line Reflections on Recognition, Trust and Reciprocation; Summary; Chapter 5: Control; Understanding Control; Monitoring and Correction

Barriers to Blueprint EnforcementHow AMs Enforce the Blueprint; How to Conduct Formal Disciplinaries; Case Study 8: Monitoring and Correction in Hungry Horse; Prioritisation and Linkages; Barriers to Prioritising Outputs; How AMs Analyse and Close the Gap (GAPPAR ); How to Make P&L Input/Output Linkages; How Do AMs Fix the Labour Line?; How Do AMs Create 'Insight Networks'; Case Study 9: Data Linkages and Action Prioritisation in YO! Sushi, Browns, All Bar One and the Premium Country Dining Group; Values and Intentional Behaviours; Values System Purpose; Value System Barriers

How Do MUEs and AMs Inculcate Values?Case Study 10: Values Transmission in Burberry; Delegation and Networks; Types of Delegation; Delegation Best Practice; How AMs Structure Delegation; Case Study 11: Cluster and Process Delegation; How AMs Create 'Enabling Networks'; Case Study 12: Mobilising Internal Support Services for Meet & Eat; Autonomy and Deviance; How Do AMs Grant Autonomy?; How Do AMs Regulate AVD ?; Case Study 13: Social Media AVD in Food ServiceCo; Summary; Chapter 6: Change; Understanding Change; Mindsets and Benefit Upselling; How Do AMs Assess Change Readiness?

How Do AMs Change Mindsets?

Notes:

Cover title.

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (EBC, viewed September 05, 2023).

ISBN:

1-909818-11-9

1-909818-10-0