Key Performance Indicators for Sustainable Management : A Compendium Based on the "Balanced Scorecard Approach" / Hans-Ulrich Krause, Dayanand Arora.

Format:

Book

Author/Creator:

Krause, Hans-Ulrich, Author.

Arora, Dayanand, Author.

Series:

De Gruyter textbook.

De Gruyter textbook

Language:

English

Subjects (All):

Success in business--Measurement.

Success in business.

Strategic planning.

Sustainability.

Physical Description:

1 online resource (386 pages).

Place of Publication:

München ; Wien : De Gruyter Oldenbourg, [2019]

Language Note:

In English.

Summary:

Key Performance Indicators (KPIs) have become a regular and useful tool for measuring business performance everywhere. The KPIs not only help in strategic planning but also in managing operative business world over. The KPIs in the book are organized according to the Balanced Scorecard (BSC) approach, which emphasizes the importance of using both financial and non-financial information to remain competitive in the modern world. We proudly place on record the fact that our book is the first of its kind and provides for a complete analysis of KPIs under financial, customer, process and human resource/innovation perspectives. The book is a major contribution towards achieving sustainable growth as a competitive advantage. It also emphasizes the importance of social acceptance and environmental impact of the business activity. The compendium provides over 170 KPIs in a compact form. It delivers simple definitions, easy to calculate formulae, possible interpretations and useful suggestions towards an efficient and effective implementation of KPIs as controlling instruments.

Contents:

Frontmatter

Preface

Contents

Introduction

1. Basic Indicators

2. Financial Perspective

3. Customer Perspective

4. Process Perspective

5. Human Resource and Innovation Perspective

Appendix I: Systematic Analysis of Possible Changes in Relative Ratios

Appendix II: DuPont Ratio System

Appendix III: Alphabetical Overview of Key Performance Indicators

Appendix IV: Smart Key Performance Indicators at a Glance

Selected Bibliography (For Balanced Scorecard Approach)

Index

Notes:

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 06. Apr 2020)

ISBN:

9783110599343

3110599341

9783110598094

3110598094

OCLC:

1129184965