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Customer service basics : service with a smile / directed by Wes Halula ; written and produced by Wes Halula & Jenica Halula ; created for Learning ZoneXpress by HappyFunTime Industries.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Customer services.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (22 minutes)
- Other Title:
- Service with a smile
- Place of Publication:
- Owatonna, MN : Learning ZoneXpress, 2011.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- This program follows the employees of a fictional coffee company as they learn from past customer service mistakes. It also outlines the three components of high-quality customer service: listening to the customer, anticipating needs, and admitting mistakes.
- Participant:
- Pete Cross, Judy Echavez, Brock Wilbur, Wesam Keesh, Shakira Janai Paye, Jennifer Cici, Sara Sposito, Paul Moorhead, Jenica Halula.
- Notes:
- Title from resource description page (viewed April 19, 2018).
- OCLC:
- 1035414911
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