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The A to Z of customer service : tales from the sharp end / [TV Choice].
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Service industries--Customer services--Great Britain.
- Service industries.
- Genre:
- Documentary films.
- Physical Description:
- 1 online resource (29 minutes)
- Other Title:
- A to Z of customer service : an essential guide
- Place of Publication:
- London, England : TV Choice, 2008.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- Featuring case studies, this program examines the essential components of quality customer service. It covers first impressions, explains how to deal with customer complaints, and discusses internal customers and teamwork.
- Notes:
- Title from title screen (viewed October 16, 2018).
- OCLC:
- 1065075354
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