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Hotlines. Episode 12, staying positive / produced by Ash Quarry Productions.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Call centers--Employees--Training of.
- Call centers.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (13 min.).
- Place of Publication:
- Bendigo, Victoria : Video Education Australasia, 2000.
- Language Note:
- In English.
- Original language in English.
- Summary:
- Call centres need their staff to stay positive. This program encourages staff to manage pressure and enjoy the team. In particular it encourages staff to: stay calm, keep motivated, maintain professionalism, contribute to the team.
- Notes:
- Title from resource description page (viewed Apr. 28, 2014).
- Certificate for Creative Excellence, 3rd Place - US International Film & Video Festival, 2000
- OCLC:
- 890732885
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