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Hotlines. Episode 6, focusing on results / produced by Ash Quarry Productions.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Call centers--Employees--Training of.
- Call centers.
- Communication.
- Customer relations.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (13 min.).
- Place of Publication:
- Bendigo, Victoria : Video Education Australasia, 2006.
- Language Note:
- In English.
- Original language in English.
- Summary:
- It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know how we are doing and how to improve our performance. Key Learning Points: achieve targets, get it right first time, and be committed to improvement.
- Notes:
- Title from resource description page (viewed Apr. 28, 2014).
- OCLC:
- 890730410
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