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Hotlines. Episode 4, controlling call time / produced by Ash Quarry Productions.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Call centers--Employees--Training of.
- Call centers.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (15 min.).
- Place of Publication:
- Bendigo, Victoria : Video Education Australasia, 2006.
- Language Note:
- In English.
- Original language in English.
- Summary:
- Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules.
- Notes:
- Title from resource description page (viewed Apr. 28, 2014).
- OCLC:
- 890729751
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