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Hotlines. Episode 1, appreciating human differences / produced by Ash Quarry Productions.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Call centers--Employees--Training of.
- Call centers.
- Customer relations.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (11 min.).
- Place of Publication:
- Bendigo, Victoria : Video Education Australasia, 2006.
- Language Note:
- In English.
- Original language in English.
- Summary:
- People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses. Personalise service.
- Notes:
- Title from resource description page (viewed Apr. 28, 2014).
- OCLC:
- 890728978
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