Cutting edge communication comedy series. Teaching greetings / [produced by] Eve Ash.

Format:

Video

Contributor:

Ash, Eve., Producer.

Seven Dimensions Films of Australia., Production company.

Series:

Academic Video Online

Language:

English

Subjects (All):

Salutations.

Business etiquette.

Genre:

Instructional films.

Physical Description:

1 online resource (7 min.)

Place of Publication:

Melbourne, VIC : Seven Dimensions, 2012.

Language Note:

In English.

Original language in English.

Summary:

Carol starts by criticizing the way Carlos had difficulties with names and titles. Alex explains to Carlos how to address people using either their title and last name or their first name, but not a combination of their title and first name. Alex also explains to Carlos the differences between greeting people on the telephone and greeting them in person. Carol criticizes Carlos when he tries to deal with someone who is very angry, her criticism largely being about his pronunciation. Alex patiently teaches Carlos how to make people feel comfortable and is very encouraging while Carol continues to be critical of his abilities in a demeaning way. Alex also helps Carlos better understand his role and what behavior is expected at the front desk.

Notes:

Title from resource description page (viewed Oct. 27, 2014).

OCLC:

898083371