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Exceptional customer service. Module 10, Dealing with aggressive behaviour / [produced by] Channel 1 Creative Media.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Customer relations.
- Customer services--Evaluation.
- Customer services.
- Aggressiveness.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (6 min.)
- Other Title:
- Dealing with aggressive behavior
- Place of Publication:
- Boronia, VIC : Channel 1 Creative Media, 2009.
- Language Note:
- In English.
- Original language in English.
- Summary:
- This video discusses what steps to take to properly handle a customer with aggressive behavior.
- Notes:
- Title from resource description page (viewed Oct. 27, 2014).
- OCLC:
- 898083245
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