1 option
Remarkable customer service. [8 of 8], Anticipating customer needs / the Jeff Havens Company.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Customer services.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (4 minutes)
- Other Title:
- Anticipating customer needs
- Place of Publication:
- Bloomington, IL : The Jeff Havens Company, 2018.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- The final video in our Remarkable Customer Service training course deals with how to recognize customer needs even when your customers don't explicitly ask for something. Does this mean you'll have to master mind reading? Of course not, although you'll see an awesomely bad attempt at that here, too. Rather, it involves listening carefully and ... well, if you want to know the rest, just watch the video. It's not even 4 minutes long. It's barely longer than reading this description. What are you waiting for???
- Participant:
- Jeff Havens, presenter.
- Notes:
- Title from resource description page (viewed October 08, 2019).
- OCLC:
- 1126678342
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