1 option
Remarkable customer service. [7 of 8], How to tell customers no / the Jeff Havens Company.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Customer services.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (5 minutes)
- Other Title:
- How to tell customers no
- Place of Publication:
- Bloomington, IL : The Jeff Havens Company, 2018.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- This video will help you deal with any instance in which you might be unable to fulfill a customer need. There's a big difference between talking about what you can't do and what you can do, and we'll cover exactly what those differences are. You'll also learn what an ocelot is, and where you can legally drive a tank. Needless to say, this is a pretty great video. Watch it!
- Participant:
- Jeff Havens, presenter.
- Notes:
- Title from resource description page (viewed October 08, 2019).
- OCLC:
- 1126677591
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.