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Customer service video series. Episode 7, Dealing with irate customers / [created by] Jeff Havens ; the Jeff Havens Company.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Customer services.
- Consumer behavior.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (5 minutes)
- Other Title:
- Dealing with irate customers
- Place of Publication:
- Bloomington, IL : The Jeff Havens Company, 2013.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- Let's face it - customers are sometimes annoying. But ignoring them and their problems isn't always a great solution. (And by "isn't always" I mean "basically never.") This video will walk you through how to deal with angry or frustrated customers, as well as showcasing a few less-than-ideal approaches. How did we pack so much awesomeness into such a short video? Because we're efficient. You're welcome!
- Participant:
- Jeff Havens, presenter.
- Notes:
- Title from resource description page (viewed October 08, 2019).
- OCLC:
- 1126676887
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