Skills for me. 1 of 5. Apologize and reduce conflict / produced by Seven Dimensions.

Format:

Video

Contributor:

Quarry, Peter, on-screen presenter.

Ash, Eve, on-screen presenter.

Seven Dimensions Films of Australia, production company. .

Series:

Academic Video Online

Language:

English

Subjects (All):

Conflict management.

Interpersonal conflict.

Apologizing.

Personnel management.

Genre:

Educational films.

Instructional films.

Physical Description:

1 online resource (9 minutes)

Other Title:

Apologize and reduce conflict

Place of Publication:

Melbourne, Victoria : Seven Dimensions, 2022.

Language Note:

In English.

System Details:

video file

Summary:

Apologize and Reduce Conflict is a video that acknowledges we all make mistakes or realise we are in the wrong. It's how we deal with our mistakes that makes the difference. Many people view an apology as a sign of weakness but apologizing for our mistakes requires a lot of strength and self-awareness. In this video you will learn to reduce conflict and build positive relationships with customers, contractors and coworkers. Apologizing demonstrates honesty and generosity. When we apologize we show we are aware of what has happened and we acknowledge that it was unacceptable. This helps rebuild trust and re-establish our relationship with the person we have upset or offended. In this video psychologists Eve Ash and Peter Quarry explain the benefits of apologizing and ways to effectively apologize to reduce conflict. A good apology is one of the most important tools for maintaining workplace harmony, collaboration and effective problem-solving. If you make a mistake, consider who you need to apologize to - your superiors, to your team or an individual co-worker, to a client - and the best way to do it.

Participant:

Eve Ash, psychologist ; Peter Quarry, psychologist.

Notes:

Title from resource description page (viewed November 4, 2022).

OCLC:

1350663976