1 option
Insights and strategies. 4 strategies for handling difficult people / [produced by] Seven Dimensions.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Personnel management.
- Career development.
- Conflict management.
- Genre:
- Educational films.
- Instructional films.
- Physical Description:
- 1 online resource (11 minutes)
- Other Title:
- Insights and strategies. Four strategies for handling difficult people
- 4 strategies for handling difficult people
- Place of Publication:
- Melbourne, Victoria : Seven Dimensions, 2021.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- This video, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing rapport and how to engage more constructively with the other person.
- Participant:
- Eve Ash, psychologist ; Peter Quarry, psychologist.
- Notes:
- Title from resource description page (viewed December 16, 2021).
- OCLC:
- 1292096051
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.