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Office induction series. Handling the irate caller / Channel 1 Creative Media.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Customer services.
- Telephone calls.
- Personnel management.
- Genre:
- Instructional films.
- Physical Description:
- 1 online resource (5 minutes)
- Other Title:
- Handling the irate caller
- Place of Publication:
- Dandenong, Victoria : Channel 1 Creative Media, 2018.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- This video lays out an easy to follow step by step system of handling the irate caller. Viewers will learn how to let the irate caller burn themselves out, the importance of paraphrasing, how to calm themselves down and how to get to the real problem.
- Notes:
- Title from title frames (viewed May 29, 2019).
- OCLC:
- 1103988094
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