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Cutting edge communication comedy series. Calming a complainer / produced by Seven Dimensions.
- Format:
- Video
- Series:
- Academic Video Online
- Language:
- English
- Subjects (All):
- Conflict management.
- Problem solving.
- Interpersonal communication.
- Problem employees.
- Psychology, Industrial.
- Genre:
- Educational films.
- Short films.
- Physical Description:
- 1 online resource (9 minutes)
- Other Title:
- Calming a complainer
- Place of Publication:
- Melbourne, Victoria : Seven Dimensions, 2021.
- Language Note:
- In English.
- System Details:
- video file
- Summary:
- The Calming a Complainer video provides skills to deal wth complainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you never become angry yourself. You stay calm, never be rude or patronizing. Manage your emotions, know that you have the capacity to solve the problem - and take responsibility to get things fixed. Show your concern, actively listen, ask questions to get to the facts, and work together to solve the problem with a practical solution.
- Notes:
- Title from resource description page (viewed August 26, 2022).
- OCLC:
- 1344516892
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