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50 activities for achieving change / Barry Fletcher with Ann Bell, John Buttery and Mike Whittaker
- Format:
- Book
- Author/Creator:
- Fletcher, Barry, 1943-
- Bell, Ann., Author.
- Buttery, John., Author.
- Whittaker, Mike., Author.
- Series:
- 50 Activities Series
- Language:
- English
- Subjects (All):
- Organizational change--Handbooks, manuals, etc.
- Organizational change.
- Organizational effectiveness.
- Management.
- Physical Description:
- 1 online resource (414 pages)
- Other Title:
- Fifty activities for achieving change
- Place of Publication:
- Amherst, Mass. : HRD Press, c1992 (Norwood, Mass. : Books24x7.com [generator])
- Language Note:
- English
- Summary:
- Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
- Contents:
- Intro
- Table of Contents
- Introduction
- Activities
- Part One: Change and Me
- 1 Raising My Awareness of Me
- 2 Heightening My Awareness of My Values
- 3 Reordering My Personal Goals
- 4 Increasing My Creativity
- 5 Raising My Confidence
- 6 Improving My Listening
- 7 Overcoming Resistance to Situations I Avoid
- 8 Reducing My Self-doubts
- 9 Letting Go of My Old Behaviors
- 10 Widening My Support Network
- 11 Shifting My Home/Work Balance
- 12 Deepening My Trust in Others
- 13 Strengthening My Motivation
- Part Two: The Fun and the Pain of Change
- 14 Reducing Harmful Stress
- 15 Turning Crisis into Opportunity
- 16 Making Loss a New Beginning
- 17 Adjusting to the Phases of Transition
- 18 Raising Awareness of Other People's Problems
- 19 Creating License to Enjoy Change
- 20 Lessening the Pain of Change
- Part Three: Change and Others
- 21 Raising Awareness of the Value of People
- 22 Discovering Ways of Helping/ Influencing Others
- 23 Triggering My Ability to Influence Others
- 24 Unlocking the Potential in Others
- 25 Raising Awareness of Different Learning Styles
- 26 Discovering New Ways to Learn
- 27 Building My Consulting Style
- 28 Enhancing My Counseling Approach
- 29 Encouraging Change by Personal Example
- 30 Developing Tomorrow's Managers
- Part Four: Change in the Place I Work
- 31 Removing the Blinkers
- 32 Understanding Reaction to Change
- 33 Identifying Strategies for Change
- 34 Heightening Awareness of Organizational Culture
- 35 Influencing Organizational Culture
- 36 Discovering Key Organizational Goals
- 37 Developing Team Goals
- 38 Reducing the Negative Aspects of ConflictBetween Teams
- 39 Innovating Change at Work
- 40 Striving for Internal Quality
- 41 Adapting to the Effects of Acquisitionsand Takeovers
- Part Five: Change Out There.
- 42 Lifting Our Heads Out of the Sand
- 43 Raising Awareness of Demographic Changes
- 44 Widening My Recruitment Avenues
- 45 Innovating New Patterns of Work
- 46 Creating Customer-Conscious Attitudes
- 47 Shifting Our Attitudes to Service
- 48 Improving Customer Service
- 49 Increasing Customer Markets
- 50 Raising Awareness of Some Issuesin an International Market.
- Notes:
- Title from title screen.
- Includes index.
- Digitized and made available by: Books24x7.com.
- Description based on publisher supplied metadata and other sources.
- ISBN:
- 9786611091156
- 9781281091154
- 1281091154
- 9781599963587
- 1599963582
- OCLC:
- 243595751
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