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Release 2.0. Issue 2.0.7, February 2008 / O'Reilly & Associates.
- Format:
- Book
- Series:
- aRelease 2.0 ; Issue 2.0.7, February 2008
- Language:
- English
- Subjects (All):
- Customer relations--United States--Management.
- Customer relations.
- Information technology--United States.
- Information technology.
- Information technology--Social aspects--United States.
- Physical Description:
- 1 online resource (28 p.)
- Place of Publication:
- Sebastopol [California] : O'Reilly, 2008.
- Language Note:
- English
- Summary:
- Customer Relationship Management systems are changing in response to the possibilities (and competition) offered by Web 2.0 technologies and even that old standby, email. The quest to harness--and make truly useful--the firehose of information about people, relationships, and activity is entering a new era.
- Contents:
- ""Contents""; ""The Next Generation of CRM""; ""CRM 2.0: The Basics""; ""Social Graph Foo Report""; ""Social Privacy""; ""Social Networks: A World of Numbers""; ""Calendar""
- Notes:
- Description based upon print version of record.
- Description based on online resource; title from PDF title page (ebrary, viewed September 30, 2013).
- OCLC:
- 261337352
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