Flawless consulting : a guide to getting your expertise used / Peter Block ; illustrated by Janis Nowlan.

Format:

Book

Author/Creator:

Block, Peter, 1939- author.

Contributor:

Nowlan, Janis, illustrator.

Language:

English

Subjects (All):

Business consultants.

Physical Description:

1 online resource

Edition:

4th ed

Place of Publication:

Hoboken : Wiley, [2023]

Summary:

"The fundamentals of the flawless consulting process have not changed. Through a step-by-step walk through of the five phases of consulting: Entry and Contracting, Discovery and Dialogue, Analysis and Decision to Act, Engagement and Implementation, and Extension, Recycle or Termination, Peter Block will engage in a deeper and contemporized discussion of the skills and behavior required for success. For example, there is new attention to convening skills, to the importance and process for peer contracting, and to questions to take the consultant/client relationship to a deeper level. As in previous editions, Block will tell the reader exactly what to say and how to act to consult flawlessly at each stage of the process. The 4th edition will feature: ? Restructuring the chapter on the contracting meeting into three shorter, more digestible chapters to make them easier to navigate and put into practice depending on how the consulting project was initiated (Asked In, Sent In, Want In) ? A new chapter titled ?Being Right??Really? giving more attention to the interpersonal aspect of the relationship consultants have with the client and exploring a set of beliefs about relationships, learning, and the nuances of how change occurs that ultimately define the consultant?s practice. ? A new chapter titled ?The Internal Consultant?s Dilemma? offering additional depth and nuance on recommended ways for internal consultants to consult flawlessly ? A separate chapter on virtual consulting skills titled ?The Technology: A Marriage of Reality and Myth,? which speaks to how to manage the business of the flawless consulting phases if you are never in the same room with anyone and how to humanize virtual engagements. ? Expanded, deeper discussion in the last chapter of ?The Final Question Is One of Faith,? the idea being that practicing flawless consulting is counter cultural and it can take an act of courage to change the conversations along the way"-- Provided by publisher.

Contents:

Introduction: What is Enduring | What is New | Keeping it Simple

Chapter 1 A Consultant by Any Other Name...

Part 1 Fundamentals

Chapter 2 Techniques Are Not Enough

Chapter 3 Being Right–Really

Chapter 4 Flawless Consulting

Part 2 Entry and Contracting

Chapter 5 Contracting Overview

Chapter 6 The Contracting Meeting

Chapter 7 Some Nuances of Contracting

Chapter 8 Some Agonies of Contracting

Chapter 9 The Internal Consultant's Dilemma

Part 3 More Fundamentals

Chapter 10 Understanding Resistance

Chapter 11 Dealing with Resistance

Chapter 12 Technology: A Marriage of Myth, Convenience, and the Virtual Hour

Part 4 Discovery and Underlying Concerns

Chapter 13 From Diagnosis to Discovery

Chapter 14 Whole-System Discovery

Chapter 15 Discovering Gifts, Capacities, and Acting on What We Know

Part 5 Analysis and the Decision to Act

Chapter 16 Focusing on the Picture

Chapter 17 Preparing for Feedback

Chapter 18 Managing the Meeting for Action

Part 6 Engagement and Implementation

Chapter 19 Implementation

Chapter 20 The Structures of Engagement

Part 7 Extension, Recycle, or Termination

Chapter 21 Transformation Will Not Be Televised, Livestreamed, or Managed

Online Appendix: Handy Checklists You Can Use

Further Reading

Acknowledgments

About The Author

Index.

Notes:

Includes bibliographical references and index.

OCLC-licensed vendor bibliographic record.

ISBN:

9781394177325 (ebook)

9781394177301 (hbk.)

9781394177318

1394177313

9781394177325

1394177321

OCLC:

1350843959