Leading with questions : how leaders discover powerful answers by knowing how and what to ask / Michael J. Marquardt and Bob Tiede.

Format:

Book

Author/Creator:

Marquardt, Michael J., author.

Tiede, Bob, author.

Language:

English

Subjects (All):

Leadership.

Communication in management.

Questioning.

Physical Description:

1 online resource (275 pages)

Edition:

Third edition.

Place of Publication:

Hoboken, New Jersey : John Wiley & Sons, Inc., [2023]

Summary:

"In this thoroughly updated new edition of his business classic Leading with Questions, internationally acclaimed management consultant Michael Marquardt and Bob Tiede show how you can learn to ask the powerful questions that will generate short-term results and long-term learning and success. Throughout the book, they demonstrate how effective leaders use questions to encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and much more. Step-by-step, they will walk you through the process of learning the art of questioning and shows how to use the techniques of active listening and follow-up, presenting guidelines for using questions in myriad situations with individuals, teams, and organizations. Since the 2nd edition (2014), a growing number of well-known global leaders have begun using questions as a key element of their leadership. Over the past 7 years, the co-authors of the proposed 3rd edition have interviewed scores of these leaders. These leaders serve as executives in many of the most-recognized corporations in the world (e.g. Chick-fil-A, AARP, Marriott, Vistage Spain, Popeyes Chicken, Sonic Automotive, Air Asia). The co-authors have also interviewed authors of several best-selling books on the use of questions (e.g., Andrew Sobel, Tom Zigler, John Miller, Ian Cooper, Beverly Kaye) Recent research conducted by academic institutions has expanded their knowledge on how questions change people and organizations"-- Provided by publisher.

Contents:

Cover

Title Page

Copyright Page

Contents

Introduction to the Third Edition

Research on and with Leaders Who Lead with Questions

What's New in the Third Edition?

Key Aspects of Leading with Questions

A New Level of Leadership

Part I The Power of Questions

Chapter 1 A Powerful But Underused Leadership Tool

What Happens When Leaders Do Not Ask Questions

Facing Reality

Questions as the Ultimate Leadership Tool

Great Questions Define Great Leaders

Looking Ahead

Chapter 2 Benefits of a Questioning Culture

What Is a Questioning Culture?

Organizational Benefits of a Questioning Culture

Individual Benefits of a Questioning Culture

Part II Asking Questions Effectively

Chapter 3 Why We Have Trouble Asking Questions

Our Desire to Protect Ourselves

We Are Too Often in a Rush

Lack of Skills in Asking Questions

Corporate Cultures Can Discourage Questions

Confronting Our Discomfort with Questions

Chapter 4 Asking the Right Questions

Questions that Empower and Disempower

Roots of Great Questions

The Power of Might

Types of Effective Questions

Unhelpful Questions

Finding Great Questions

Chapter 5 The Art of Asking Questions

Judging versus Learning: The Mindset for Asking Questions

Adopting a Learning Mindset

How to Frame Questions

Asking Positive Questions

Timing for Questions

Steps in the Questioning Process

Sincere Listening and Learning

Chapter 6 Creating a Questioning Culture

The Leader's Role in Shaping a Questioning Culture

Start the Journey

Part III A Guide for Leaders on When and How to Ask Powerful Questions

Chapter 7 Using Questions in Leading People

Building Relationships that Empower

Managing Key Employee Interactions

Chapter 8 Using Questions to Build Teams.

Leading Teams as a Coach-Questioner

Encouraging Open Discussion and Debate

Energizing Team Meetings

Helping the Team Overcome Obstacles

High-Performing Teams Ask More Questions

Chapter 9 Using Questions to Solve Problems

Technical and Adaptive Problems

Gaining an Understanding of the Real Problem through Questions

Questions as the Essence for Breakthrough Problem Solving

The Powerful Questions Model

Questions at Various Stages in Problem Solving

Problem Solving via Questions and Dialogue

Improving Questions while Problem Solving

Getting Past No in Problem Solving

What Enables a Group to Ask Questions When Solving Problems?

Chapter 10 Using Questions to Share Strategy and Create Change

Using Questions to Bring Fresh Perspective

Questioning Stakeholders Outside the Organization

Developing Strategic Vision and Values

Leading Organization Change

Shaping the Mission Strategy with Questions

Conclusion: Becoming a Questioning Leader

Resource A: Biographies of Leaders Interviewed

Resource B: Action Learning

Resource C: Resources on Organizations and Websites on Leading with Questions

Notes

About the Authors

Index

EULA.

Notes:

Description based on print version record.

Includes index.

ISBN:

9781119912101

1119912105

9781119912118

1119912113

OCLC:

1376934306