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An Implementation and Impact Evaluation of From Coverage to Care
- Format:
- Book
- Author/Creator:
- Concannon, Thomas W.
- Language:
- English
- Place of Publication:
- Santa Monica, Calif. RAND Corporation 2019
- Summary:
- From Coverage to Care (C2C) launched in 2014 with the dual goals of helping consumers understand their health insurance coverage and connect to care and supporting organizations in the community as they assist consumers at various points in this process. The Centers for Medicare and Medicaid Services asked a team of RAND researchers to evaluate the effectiveness of C2C in meeting these goals. The authors present the results of their mixed-methods analysis, which included secondary analyses of product-ordering and other data, a survey of organizations placing C2C product orders, a survey of consumers who had and had not reported C2C, and four case studies in communities using C2C products tailored to meet their language or cultural needs. The authors detected a positive association between C2C dissemination and flu vaccination but did not detect associations between C2C and six other measures of primary care and emergency care utilization. Findings from the consumer survey, which asked individuals whether they had ever seen C2C materials, suggest that those who were exposed to C2C were more likely to have high health insurance literacy, routine checkups, regular blood pressure monitoring, and flu vaccinations. Findings from the survey of organizations, which asked about dissemination channels, suggest that most organizations shared C2C materials with others in their community through distribution at events, talking to colleagues informally, or presenting C2C in a meeting or at an event. However, it is unclear how many of these efforts resulted in uptake by other organizations. RAND recommends a strategic planning approach to guide future dissemination efforts.
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