Ivar's tipping point : a case study / Mark Beattie, Terry Umbreit, Jessica C. Murray.

Format:

Book

Author/Creator:

Beattie, Mark, author.

Umbreit, Terry, author.

Murray, Jessica C., author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Tipping--Taxation--Law and legislation--United States--Case studies.

Tipping.

Physical Description:

1 online resource.

Place of Publication:

London : International CHRIE, 2020.

Summary:

This case has several unique elements that allow for in depth analysis of the decision making process, the new policies, and the eventual outcome of those policies. Washington State is a non-tip credit state, which allows for more leeway in how the tipping policies can be changed, including the tip sharing aspect. Ivar's owned restaurants within the city that were affected by the new minimum wage, as well as a restaurant outside of the city that was not. Having two restaurants affected but one not allows for a unique side by side comparison of the new tipping structure and payment policies versus the old. The case study was conducted with the management team giving a unique insight into exactly what elements they considered in the decision making process and how those decisions were made.

Notes:

Orginally Published In Beattie, M., Umbreit, T. & Murray, J. (2020) Ivar's Tipping Point: A case study. Journal of Hospitality & Tourism Cases, 8(4), 50-59.

Includes bibliographical references and index.

Description based on XML content.

ISBN:

1-5297-9877-9

9781529798777

OCLC:

1290779381