Doctor, your patient is waiting : process wait time at Bayside Clinic / Richard J. Tarpey.

Format:

Book

Author/Creator:

Tarpey, Richard J., author.

Series:

SAGE Business cases.

SAGE Business cases

Language:

English

Subjects (All):

Medical care--Case studies.

Medical care.

Patient satisfaction--Case studies.

Patient satisfaction.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2022.

Summary:

Bayside Family Practice has been growing, but patient dissatisfaction has been growing as well. Patient satisfaction is essential for outpatient clinics to retain and grow patient volumes. Bayside needs to analyze existing Electronic Medical Record (EMR) data to pinpoint process inefficiencies and develop recommendations for process improvement to eliminate bottlenecks. This case illustrates a non-value-added identification problem typical in many medical practices and also in many other settings. The case allows students to analyze an existing dataset to identify trends and derive data-supported recommendations. Although the problem occurs in the healthcare domain, the problem and associated skills are not healthcare dependent.

Notes:

Includes bibliographical references and index.

Description based on XML content.

ISBN:

1-5297-9461-7

9781529794618

OCLC:

1289629720