The impact of red tape on change management in government : how can leaders balance equity and efficiency? / Stephanie Thum.

Format:

• Book

Author/Creator:

• Thum, Stephanie, author.

Series:

• SAGE Business cases.
• SAGE Business cases

Language:

English

Subjects (All):

• Civil service--Case studies.
• Administrative agencies--Case studies.

Physical Description:

1 online resource.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2022.

Summary:

Within a few weeks of starting her job as senior director of digital services for the Lynnville city government, Wendy learned that several groups of city employees felt stressed about the enormous piles of paperwork that went along with their actual work of maintaining the city's assets. Citizens, as well, were growing impatient with slow responses to their reports about broken park benches and water fountains, for example. In her previous job, Wendy had successfully streamlined the administrative burdens connected to a similar maintenance reporting process, and she has some ideas for how to do that again. First, however, Wendy must overcome some obstacles, including the executive debate that inevitably surfaces when attempting to streamline red tape-heavy processes.This case defines administrative burden and red tape from multiple angles. It cites scholarly research on the ways in which administrative burden and red tape can impact government employee engagement. It considers long-held perspectives about the good side of red tape. Ultimately, the case challenges students to consider how they would navigate debate and discussion on administrative burden, red tape, and employee engagement as part of a government agency's leadership team.

Notes:

• Includes bibliographical references and index.
• Description based on XML content.

ISBN:

1-5297-9409-9

OCLC:

1289629310