Elgar encyclopedia of services / Edited by Faïz Gallouj (Professor of Economics and member of CLERSE-CNRS, University of Lille), Camal Gallouj (Professor of Management Science and member of CEPN-CNRS, University of Sorbonne Paris-Nord), Marie-Christine Monnoyer (Emeritus Professor of Management Science, University of Toulouse 1 and Catholic Institute of Toulouse, France) and Luis Rubalcaba (Professor of Economics, University of Alcalá, Spain with the assistance of Markus Scheuer, Rheinisch-Westfalisches Institut für Wirtschaftsforschung, Essen, Germany).

Format:

Book

Contributor:

Gallouj, Faïz, editor.

Gallouj, Camal, editor.

Monnoyer, Marie-Christine, editor.

Rubalcaba-Bermejo, Luis, editor.

Edward Elgar Publishing, publisher.

Series:

Elgar encyclopedias in the social sciences series

Language:

English

Subjects (All):

Social service--Encyclopedias.

Social service.

Genre:

Electronic books.

Physical Description:

1 online resource (756 pages)

Place of Publication:

Northampton : Edward Elgar Publishing, 2023.

Summary:

"The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state of the art review of 283 topics falling within the scope of the major streams of service studies, such as services in economic thought, services management and services innovation. Each entry describes, synthesizes and discusses the main dimensions of the given topic, highlighting key research areas and literature. This Encyclopedia will be particularly invaluable for researchers and students in the economics, sociology, political science and management fields as well as practitioners in the private and public sector. Key Features: - First encyclopedia of service studies covering the key topics in the field - Entries written by 241 leading scholars and practitioners from 39 different countries - Fully supported by The European Association for Research on Services (RESER) - Multi-disciplinary approach across the fields of economics, management, sociology, geography, but also political science and history"-- Provided by publisher.

Contents:

Contents: Preface and acknowledgments

Section 1. Tertiarization and services: Definitions and theories

1.1. Definitions and classifications architectural (or assembled) services / Faridah Djellal

Characteristics of services / Sabine Benoit

The concept of services in EU legal texts / Damien Broussolle

Gadrey's service triangle / Faïz Gallouj

Industry borders and the size of the services-producing sector / Damien Broussolle

Service classification / Luis Rubalcaba and Ernesto Solano

Service definition / Luis Rubalcaba

Service ontology / Aarre Laakso and Luis Rubalcaba

Services in national accounts / Damien Broussolle

The "services worlds" / Faïz Gallouj

1.2. Sectors and activities big four audit and accounting firms / Camal Gallouj and Nizar Gallouj

Construction as a service / Jan Bröchner

Cultural and creative industries / Lars Fuglsang

E-services / Ada Scupola

Factoryless goods producing firms / Damien Broussolle

Farm advisory services / Pierre Labarthe

High-speed rail services / Marie Delaplace

Hospital retailing / Naïla Gallouj

Industrial services / Heidi M. E. Korhonen

Insurance services / Debora Allam-Firley

Introduction to web services / Jens Neuhüttler

Knowledge-intensive business services (kibs) / Liudmila Bagdonienė

Knowledge-intensive social services (kiss) / Benoît Desmarchelier

M-tourism services / Stephane Bourliataux-Lajoinie and Arnaud Riviere

Management consultants: From pariah to hegemon? / Matthias Kipping The Many Service Dimensions of Agriculture / Camal Gallouj

Professional service firms / Michael Smets, Jeffrey Peo and Ian Rodgers

Public health services / Ida Gremyr

Publishing and editing as a service / Marie-Pierre Vaslet

Touristic services / Rimante Hopeniene

Transportation and logistics services / Bernd Bienzeisler - 1.3. Structural change, tertiarization and markets

Demand-driven services / Zhaohao Sun

Household services consumption / Elena Mañas and Patricia Gabaldon

Input-output and services / José A. Camacho and Mercedes Rodríguez

Market forms in services / Henk L. M. Kox

Productivity and performance in services / Andres Maroto Sanchez

Services Economic Growth / Luis Rubalcaba and Ernesto Solano

Servindustrial economy / Aku Valtakoski and Javier Reynoso

Structural change and tertiarization in developing countries / Gisela Di Meglio and Jorge Gallego

1.4. Services in economic and management thought: Concepts and theories

Alfred sauvy, services and the spillover theory / Camal Gallouj

Allan fisher and the tertiary sector / Camal Gallouj

Circular economy and services / Camal Gallouj and Céline Viala

Colin clark and the generalization of the three-sector model / Camal Gallouj

Complex systems, risk economics and services: Giarini's contribution / Camal Gallouj

Daniel bell and the post-industrial society / Faïz Gallouj

The experience economy and service experiences / Jon Sundbo

Fr.d.ric bastiat and services / Jon Murphy

The functional and performance economy in services / Walter R. Stahel

Harry greenfield and the focus on producer services / Camal Gallouj

Heinrich storch and "internal goods" / Faïz Gallouj

Ibn khaldun and the many ways to make a living / Camal Gallouj and Faïz Gallouj

The increasing complexity and the "what-how" transformation / Camal Gallouj

Information economy, knowledge economy, intangible and new economy . . . What next? / Camal Gallouj

Jean fourasti and the logic behind the three-sector model / Camal Gallouj

Jean gadrey: Characterizing services and service relationships / Camal Gallouj

Joachim singelmann: Toward a refined classification of services / Camal Gallouj

Jonathan gershuny and the self-service society / Faïz Gallouj

Public service logic / Stephen P. Osborne

Quaternary sector / Camal Gallouj

Service-dominant logic / Angeline Nariswari and Stephen L. Vargo

Service ecosystems / Kaisa Koskela-Huotari

Service: From smith to hill / Damien Broussolle

Service science / Paul P. Maglio

Services and schumpeter / Michael Peneder

The three-sector model / Camal Gallouj

Victor fuchs and services / Camal Gallouj

What did marx say on services? / Damien Broussole

William j. Baumol and services / Benoît Desmarchelier

Section 2. Managing services, services in management. 2.1. Organization and operations balancing demand and capacity in services / Patricia Chew and Jochen Wirtz

Core services and peripheral services / Faridah Djellal and Camal Gallouj

Corporate digital responsibility (cdr) in services / James Tarbit, Nicole Hartley, Werner Kunz and Jochen Wirtz

Digital servitization of manufacturing firms / Theoni Paschou

Front office versus back office / Camal Gallouj and Jean-Claude Pacitto

Lean management in services / Daryl Powell

Logistics in service organizations / Gilles Paché

Low cost in services / Camal Gallouj

Product-service systems / Valérie Mathieu

Public-private partnerships for service provision / Veiko Lember

Service blueprint / Faïz Gallouj

Service growth in product firms / Christian Kowalkowski

Service industrialization / Uday Karmarkar Service Operations / Richard Metters

Service outsourcing: Delineating the scope of the firm / Bertrand V. Quélin

Servitization and advanced services / Ahmad Beltagui, Tim Baines, Andreas Schroeder and Ali Ziaee Bigdeli

Servuction systems / Muriel Jougleux

Smart product-service systems / Kentaro Watanabe

Sourcing business services / Wendy van der Valk and Kostas Selviaridis

Time and services / Camal Gallouj

Worlds of production and performance in services / Faïz Gallouj

2.2. Service marketing and strategy

Communication in services / Ronan Divard

Consumer resistance in services / Abdelmajid Amine

Customer journey / Asbjørn Følstad and Ragnhild Halvorsrud

E-servicescape/cyberscape / Mark S. Rosenbaum and Germán Contreras Ramírez

Information asymmetry and uncertainty in service markets / Camal Gallouj

Luxury service consumption / Jonas Holmqvist, Jochen Wirtz and Martin P. Fritze

Management of franchise chains in services / Rozenn Perrigot

Multi/omni and cross-channel distribution / Huan Liu and Peter C. Verhoef

Positioning a service / Ronan Divard

Pricing in services / Frédéric Jallat

Quality signaling on service markets / Camal Gallouj

Ranking in services / Camal Gallouj and Hind Marzak

Relationship marketing in services / Adrian Palmer

Satisfaction in service experiences / Elodie Mallor and Sylvie Llosa

Self-service and customer participation / Audrey Bonnemaizon and Sandrine Cadenat

Service climate / Benjamin Schneider

Service failure, recovery and complaint handling / Chiara Orsingher

Service franchising / Rozenn Perrigot

Service guarantee / Benedetta Crisafulli

Service level agreement (sla) / Gilberto Perez

Service quality models / Emel Yarimoglu

Service robots and AI in the frontline / Stefanie Paluch, Jochen Wirtz and Werner Kunz

Services and customer deviance / Jean-Baptiste Suquet

Servicescape / Mark S. Rosenbaum and Germán Contreras Ramírez

Social franchising / Rozenn Perrigot

Standards and certifications for services / Grete Rusten

Strategic alliances of service firms / Brian Tjemkes and Olivier Furrer

Strategies for developing customer loyalty for services / Jochen Wirtz and Patricia Chew

Understanding consumer behavior in the service encounter / Jochen Wirtz and Patricia Chew

2.3. Employment, hrm in services "bullshit jobs", service jobs? / Camal Gallouj

Creative class / Camal Gallouj

Customers as "partial employees" of service organizations / Camal Gallouj, Philippe Jourdan and Valérie Jourdan

Emotional work and services / Employee Empowerment in Services / Conrad Lashley

"good jobs vs bad jobs": Dualism in the service labor market / Camal Gallouj

Human resource management (hrm) and employment in services / John R. Bryson

Human resource management (hrm) consultants and private personnel services: Shaping the labor market / Camal Gallouj

Knowledge management in management consultancy / Szilvia Mosonyi

Pedagogical servuction in higher education / Catherine Lapassouse Madrid

Professional identity in services / Per Echeverri

Retaining business and professional service employees / John R.

Bryson

Service employment systems / Damien Broussolle

Up or out system in consultancy / Camal Gallouj

Section 3. Innovation in services, services in innovation

3.1. Definitions, concepts, theories and measurement assimilation approaches to innovation in services / Faïz Gallouj

The assimilation-demarcation-integration (adi) framework for innovation in services / Faridah Djellal

Bricolage and ad hoc innovation / Lars Fuglsang

Characteristics-based approaches for innovation in services / Paul Windrum

Demarcation approaches to innovation in services / Faïz

Gallouj

Innovations in Smart Service Systems / Jens Neuhüttler and Walter Ganz

Integration Approaches to Innovation in Services / Faïz Gallouj

Inversion Approaches to Innovation in Services / Faridah Djellal

Measuring Innovation in Services / Anna Serena Vergori and Nicola De Liso

Public-Private Innovation Networks in Services (PPINSs) / Alessandra Marasco

Public Service Innovation Networks (PSINs) / Faïz Gallouj and Nizar Gallouj

The Reverse Product Cycle Model (Barras) / Faridah Djellal

Service Innovation in OECD Manuals / Anthony Arundel

Services and Community Innovation Surveys / Maria Savona

Social Innovation and Services / Luis Rubalcaba

3.2. Organization and strategy for innovation

Artificial Intelligence in Services / Cristina Mele and Tiziana Russo-Spena

Blockchain and Innovation in Services / Tiziana Russo-Spena and Cristiana Mele

Design Thinking for Public Service Innovation / Maria Taivalsaari Røhnebæk

Dynamic Capabilities for Service Innovation in the Digital Era / Paulo Antônio Zawislak, Carlai de Oliveira Netto, Rafael Toassi Crispim and Guilherme Freitas Camboim

Employee Involvement in Service Innovation / Marit Engen, Lars Fuglsang and Tiina Tuominen

Fablabs and Hackerspaces and Innovation in Services / Laure Morel

Global and National Cooperation in Service Innovation / Xavier Vence

Intellectual Property Rights and Service Innovation / Doris Schartinger

Intrapreneurship in Services / Jon Sundbo

Living Labs for Service Innovation / Lars Fuglsang

New Service Development: Key Concepts and Performance Drivers / Bo Edvardsson and Bård Tronvoll

Practice-Based Innovation in Services / Marja Toivonen

Quality Standards and Innovation in Services / Christiane Hipp

R&D in Services / Jari Kuusisto and Liting Selina Liang

Service Design and Innovation / Birgit Mager

Service Innovation and Ethics and Societal Issues / Jacob Dahl Rendtorff

Social Entrepreneurship and Service Innovation / Ada Scupola

"Up or Out" System and Innovation in Consulting Firms / Camal Gallouj

User/Consumer-Based Innovation in Services / Olivier Furrer, Mikèle Landry, Chloé Baillod, Rodoula Tsiotsou and Ben Liu

3.3. Sectoral approaches to innovation in services : The "Retail Accordion" Model of Hollander / Camal Gallouj

The "Big Middle" Model of Innovation and Change in Retailing / Camal Gallouj

Creative Innovation in Gastronomy Services / Cheryl Marie Cordeiro and Jaap W. van Hal

Digital Transformation in the Public Sector / Noella Edelmann, Nathalie Haug and Ines Mergel

Innovation and Knowledge Management in Consultancy Services / Faridah Djellal

Innovation in Financial Services / Anne-Laure Mention

Innovation in Health Services / José Luis Navarro Espigares

Innovation in Insurance Services / Antonio Coviello

Innovation in KIBS / David Doloreux, Richard Shearmur and Gabriel Baldassarri

Innovation in Postal Services / Bernhard Bukovc

Innovation in Professional Service Firms / Michael Smets, Ian Rodgers and Jeffrey Peo

Innovation in Restaurants / Craig Lee

Innovation in Social Services / Andreas Langer and Simon Güntner

Innovation in Tourism and Hospitality / Anne-Mette Hjalager

Innovation in Transportation / Stephan Müller

KIBS in Innovation Systems / Ian Miles

"Local" Theories and Models of Innovation in Retailing / Camal Gallouj

Open Banking Services / Gilberto Perez

Platforming: A Logistical Service Innovation / Gilles Paché

Public Service Innovation / Antonello Zanfei

Service Innovation in Construction / Jan Bröchner

Service Innovation in Manufacturing Firms / Lars Witell

The "Wheel of Retailing" Model / Camal Gallouj

SECTION 4. SERVICES TRADE, SERVICES SPACES

4.1. Services: an international perspective Cloud-Based Services, Digital Platforms and Internationalization / John R. Bryson

The COVID-19 Shock and Services Trade / Anirudh Shingal

Digital Services in the Food and Agriculture Sectors of Developing Countries / Heike Baumüller

The General Agreement on Trade in Services: A Work in Progress / Jean Philippe

Global Supply Chains: The Fragility of Delivery Service / Gilles Paché

Gravity Models and Trade in Services / Peter M. Smith

Indian Software Services / Anthony P. D'Costa

International Branding in Services / Mbaye Fall Diallo

International Trade and Services / Mercedes Rodríguez and José A. Camacho

Internationalization of Higher Education / Jane Knight

Internationalization of Management Consultancy / Johannes Glückler

Internationalization of Services in Emerging Countries / Cristina Castro-Lucas

Knowledge Services Offshoring / Kristin Brandl and Michael Mol

M-Services in Developing Countries / Stephane Bourliataux-Lajoinie and Arnaud Rivière

Medical Tourism / Marina Gregoric

Multinational Service Firms / Peter Enderwick

Peer-to-Peer Sharing Platforms, from Gifts to International Exchanges / Daisy Bertrand

The Role of Standards for Trade in Services / Knut Blind

Service Innovation in Developing Countries / Diego Aboal and Luis Rubalcaba

Service Offshoring / Jean Philippe and Pierre-Yves Léo

Service Trade, Gender and Policies / Pierre Sauvé

Services in Developing Countries / Eduardo Raupp de Vargas

Services in the Balance of Payments / Damien Broussolle

Services Internationalisation / Jean Philippe and Pierre-Yves Léo

Services SMEs and International Trade / Hildegunn Kyvik Nordås

4.2. Services: regional and local perspectives

City as a Service / Anna Viljakainen

Coworking, Third Places and Local Development / Christine Liefooghe

E-Services in Urban Areas / Tommi Inkinen

The Geography of KIBS / Richard Shearmur and David Doloreux

Intra-Urban Localization of Services / Lars Winther

Last Mile Delivery Services / Emel Aktas

Local Intensive Business Services (LIBS) / Magali Talandier

Service Location and Retail Location / Jerome Baray

Services and Urban Centers / Jean Philippe and Pierre-Yves Léo

Services Geography / Bernadette Mérenne-Schoumaker

Services in Regional Development: From Followers to Engines / Camal Gallouj

Services: Engine of Urban Economic Growth / Jean Philippe and Pierre-Yves Léo

SECTION 5. SOCIETAL CHALLENGES AND PUBLIC POLICY

5.1. Societal challenges for services Active Mobility Services / Silvia Stuchi and Sonia Paulino

Base of the Pyramid (BoP) Service Research / Karla Cabrera, Ana Valdés and Javier Reynoso

Capturing the Value of Public Services / Kirsi Hyytinen

Care Society, Care Services / Pascale Molinier

Chinese Culture and its Impacts on the Service Economy / Sen Bao and Marja Toivonen

Cultural Differences and Services / Olivier Furrer

Elderly Care Services in the Future: The Role of Technology / Hannamaija Tuovila, Kentaro Watanabe and Kirsi Hyytinen

Green Platforms Services for Sustainability / Andreas Pyka and Lea F. Stöber

Integration Services for Refugees / Klara Foti

Islamic Financial Services / Eddy S. Fang

Islamic Touristic Services / Camal Gallouj

New Services for Elderly People in Europe / Christian Bourret and Thérèse Depeyrot

Resilience and Renewal through Imposed Service Innovation / Kristina Heinonen

Retail Services and Aging Consumers / Camal Gallouj

Science Museums as Educational Services / José Aureliano Martín Segura and César Pérez López

Service and "Servitude" / Isabel Pedraza-Acosta

Service and Aging / Samuel Guillemot

Services and Religion / Camal Gallouj

Service Inclusion / Rolf Rønning

Services and Environment (Greening) / Brita Hermelin and Patrik Ström

Services and the Environmental Kuznets Curves / Benoît Desmarchelier

Services Sector in Conflict Regions / Rabeh Morrar

Sexual Services and Escorts / Camal Gallouj

Street Services: Street Vendors and Service Providers / Camal Gallouj

The Sustainability of Logistics and Transportation Services / Corinne Blanquart and Thomas Zeroual

Women and Services / Heike Jacobsen

5.2.

Public policy for services

Big Data Services and Policy Making / Luis Rubalcaba, Leticia Rubalcaba and Aarre Laakso

Competition Policy / Luis Rubalcaba

Deregulation in Services Network Industries within the European Union / Damien Broussolle

Educational Services and Policies: Towards a System Approach / Oscar Montes Pineda

Employment Policies in the Services Sector / Raquel Llorente

Entrepreneurship Policies for Public Libraries / Varun Gupta, Chetna Gupta and Leandro Pereira

Global Services Skills Policies / Javier Peña Capobianco

Good Practices in Promoting FDI in Services / Roberto Echandi

Policies for Blockchain Adoption in Education / Varun Gupta, Chetna Gupta and Leandro Pereira

Policies for Co-Creation in Public Administrations / Francesco Mureddu

Policies for Digital Transformation in Services / David Gago

Policies for Distributive Trades Services / Javier Casares

Policies for

Health Services / Manuel García-Goñi

Policies for Innovation in the Public Sector / Eran Vigoda-Gadot

Policies for Knowledge-Intensive Business Services / Luna Leoni and Urko Lopez Odriozola

Policies for Public-Private Innovation Networks / K. Matthias Weber and Bernhard Dachs

Policies for Service Innovation in Developing Countries / Luis Rubalcaba and Diego Aboal

Policies for Services Innovation in Enterprises / Luis Rubalcaba and José Franco

Policies for Services Integration in Global Value Chains / Nanno Mulder

Policy Barriers to Trade in Services and their Impact / Martin Roy

Policy for Services Statistics in a Digital and Borderless Economy / Diego Aboal and Luis Rubalcaba

Public Policies for Digital Co-Creation in Public Services / Noella Edelmann and Francesco Mureddu

Public Policies for Service Quality / Luis Rubalcaba and Aarre Laakso

Public Policy and Sustainable Service-Oriented Business Model Innovation / Alberto Peralta

Regional Policies and the Services Sector / Rubén Garrido-Yserte and María-Teresa Gallo-Rivera

Regulation in Services / Henk L. M. Kox

Regulation of False Self-Employment in Services / Anita Wölfl

Services-Related Policies: An Overall Framework / Luis Rubalcaba

Services Trade Policy / Matteo Fiorini and Bernard Hoekman

The Single Market and the Services Directive / Damien Broussolle

Tourism Policies / Francisco J. Navarro-Meneses

Index.

Notes:

Includes bibliographical references and index.

Description based on print record.

ISBN:

9781802202595 (e-book)

Access Restriction:

Restricted for use by site license.