Digital Service Platforms / Edited by Kyeong Kang.

Format:

Book

Contributor:

Kang, Kyeong, editor.

Language:

English

Subjects (All):

Customer services.

Physical Description:

1 online resource (210 pages)

Place of Publication:

London : IntechOpen, 2021.

Summary:

E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.

Notes:

Description based on: online resource; title from PDF title page (IntechOpen, viewed June 24, 2023).

Includes bibliographical references and index.