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Working with Upset Customers/ with Jeff Toister and Madecraft.
- Format:
- Video
- Author/Creator:
- Toister, Jeff, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Physical Description:
- 1 online resource
- Place of Publication:
- Carpenteria, CA: linkedin.com, 2023.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- Summary:
- Learn strategies you can leverage to proactively recognize, de-escalate, and repair situations where a customer has become angry or upset.
- View Jeff's LinkedIn Newsletter More than any other topic, customer service professionals ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
- Participant:
- Presenter: Jeff Toister
- Notes:
- 4/10/2023
- Access Restriction:
- Restricted for use by site license.
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