Customer Service: How to Manage Your Customer Queues/ with Brad Cleveland.

Format:

Video

Author/Creator:

Cleveland, Brad, speaker.

Contributor:

linkedin.com (Firm)

Language:

English

Genre:

Instructional films.

Educational films.

Physical Description:

1 online resource

Place of Publication:

Carpenteria, CA: linkedin.com, 2023.

System Details:

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

Summary:

Explore how customer queues work, both in-person and through access channels like phone, email, social media, text, and more.

Efficient customer queues are imperative for serving customers well and meeting expectations, but supply chain challenges, the "great resignation," and other developments in the economy have led to long wait times and frustration for many customers. The good news is that, as you train your employees on the nature of queues and how to manage them, you can avoid subpar customer service and burned-out employees. In this course, customer strategy expert Brad Cleveland empowers you as a manager, as well as your team, to navigate and respond effectively to customer queues. Learn about the variables involved in customer queues and in a customer service team. Find out how to build an escalation plan for responding to customer queues that are building. Plus, explore effective practices you can use, individually and as a team, to serve customers in a dynamic environment.

Participant:

Presenter: Brad Cleveland

Notes:

3/13/2023

Access Restriction:

Restricted for use by site license.