Principles of knowledge auditing : foundations for knowledge management implementation / Patrick Lambe.

Format:

Book

Author/Creator:

Lambe, Patrick, 1960- author.

Language:

English

Subjects (All):

Knowledge management.

Organizational learning.

Organizational change.

Physical Description:

1 online resource (532 pages)

Edition:

1st ed.

Place of Publication:

Cambridge, Massachusetts : The MIT Press, [2023]

Summary:

"An expert on the topic of knowledge managment argues how the process of KM implementation can be improved"-- Provided by publisher.

Contents:

Intro

Title Page

Copyright

Dedication

Contents

Introduction

Getting Knowledge Management Right

Why Knowledge Management Is Challenging

Why Knowledge Audits Are Important

Why Knowledge Audits Are Challenging

How This Book Aims to Help

I: Recovering Our Past

1. Seeking to Understand Knowledge in Organizations

Case Study: An Early Communication Audit

Communications as Information Systems

Parallels with Knowledge Management

Summary

2. The History of Knowledge Audits

Precursors of Knowledge Audits

Why We Need to Understand Knowledge Audit History

II: Speaking Clearly about Audits

3. What Is an Audit? A Definitional Approach

Connotations of Audit

Tight Models of Audit: Financial and Operational Audits

4. What Kind of Audit Is a Knowledge Audit? A Naturalistic Approach

What Do Knowledge Management Practitioners Mean by the Term Audit?

What Does the Research Literature Tell Us about Models of Audit?

A Typology Approach or Integrative Metaconstruct Approach?

The Knowledge Audit Typology in Practice

Knowledge Audits Should Be Compound Activities

Which Audit Types Should We Adopt?

5. What Are We Auditing?

The Target Phenomena for Knowledge Audits

1. Knowledge Stocks

2. Knowledge Flows

3. Knowledge Needs

4. KM Enablers

5. KM Processes

6. KM Capabilities

7. KM Outcomes

III: Drivers and Motivations

6. What Stimulated the Emergence of Knowledge-Related Audits?

The Drivers for the Knowledge Audit Determine Our Audit-Scoping Choices

The Roots of Knowledge Audit Methodology in Communications Research

1. Communications for Control

2. Communications for a Productive Climate

3. Communications for Influence

4. Communications for Effect

Summary.

7. Beginnings and Improvisations: Discovery Review, Inventory, and Participative Goal-Setting Audits

Emergence of the Communication Audit as an Opinion-Based Approach

Discovery Review Audits

Inventory Audits

Participative Goal-Setting Audits

Case Study: The Asian Development Bank-Moving from Centralized KM Planning to Participatory Planning

Case Study: When a Culture of Control Produces Avoidance and Unresolved Conflict

Case Study: Getting beyond Us and Them

Case Study: Staying the Course

8. Authority Envy: Assessment Audits and Standards in Communication and Information Audits

Communication Audits: "Scientific" Assessment and Benchmarking

Information Audits: Assessment, Compliance, and Authority Envy

Knowledge Audits: Assessment and Value Audits Using a Management Accounting Model

9. The Battle for Standards in Knowledge Management

Knowledge Audits: Fragmentation of Audit Types

The Knowledge Management Pushback: KM Assessment, KM Standards, and Antiprescriptivism

Case Study: A Controversial KM Standards Effort

The Rise of the Prescriptive Standard in Knowledge Management

Why Did the ISO 30401 Standard Succeed?

Is ISO 30401 an Effective Knowledge Audit Instrument?

Case Study: A Cautionary Tale of Two KM Implementations

How Might ISO 30401 Be Useful for Knowledge Auditing?

Case Study: From Framework to Audit Instrument

IV: Speaking Clearly about Knowledge

10. Risky Metaphors

Useful Ambiguity and Treacherous Ambiguity

The Benefits and Dangers of Working with Metaphors for Knowledge

11. The Syllepsis Trap: When Choice of Language Becomes Problematic

Why Are We Vulnerable to Syllepsis in Knowledge Management?

Cargo Cult Vocabularies: Wishful Thinking in Our Choice of Words

Syllepsis and the Rhetoric of Knowledge Audits.

Summary

12. The Language of Value: Assets and Capital

Knowledge as Asset or Capital: The Background

Slippage of Meaning: From Literal Asset to Figurative Asset

Case Study: Enabling Team Knowledge

Analyzing the Syllepsis

13. The Language of Value: Resources

Knowledge as Resource: The Background

Slippage of Meaning: From Economic Resource to Commodity Resource

Summing Up: Safe and Unsafe Metaphors-Asset, Capital, or Resource?

14. Ascribing Value to Knowledge and the Implications for Influence and Control

15. The Inventory Audit: Auditing Knowledge Stocks

What We Need from a Typology of Knowledge

Case Study: When Typologies Fail

Case Study: Auditing Knowledge with Binary Typologies

16. Unhelpful Dualisms: The Personal-Collective Dualism

The Missing Middle: The Problem with the Personal-Collective Dualism

The Special Characteristics of Team Knowledge

Case Study: Team Knowledge in Action

Case Study: The Grafton and the Invercauld-the Power of Team Knowledge

The Special Characteristics of Organizational Knowledge

A Middle-Out Method for Auditing Knowledge Stocks

Case Study: Collectives "See" More than Individuals

17. Unhelpful Dualisms: The Tacit-Explicit Dualism

Nonaka's Sleight of Hand: The Tacit-Explicit Dualism

An Intermediate Knowledge Type: Implicit Knowledge

18. Typologies of Personal Knowledge

Know-What, Know-Why, Know-How

Breaking Down Tacit Knowledge

19. Typologies of Organizational Knowledge

Intellectual Capital Typologies

Strategic Knowledge Typologies

Getting from Strategic to Operational Knowledge

The Opacity of Strategic Knowledge

Feeling Our Way

Case Study: Kodak, Fujifilm, and the Struggle to Manage Strategic Capabilities.

Considerations for Working from Strategic to Operational Knowledge

Case Study: Strategy as a Lens through Which to Inventory Knowledge

20. Toward Integration: Typologies of Functional Knowledge

Toward an Integrated View: Using Matrices to Characterize Knowledge

Typologies of Functional Knowledge

The Effects of a Powerful Typology

Case Study: Going beyond the Obvious-a Knowledge Inventory Audit in a Property Development Company

21. Conclusion: Possibilities

Nine Principles to Plan By

Different Scenarios, Different Audit Models

Closing Words

References

Index.

Notes:

OCLC-licensed vendor bibliographic record.

ISBN:

0-262-37316-5

0-262-37315-7

OCLC:

1336709183