Kirkpatrick's four levels of training evaluation / James D. Kirkpatrick and Wendy Kayser.

Format:

Book

Author/Creator:

Kirkpatrick, James D., 1952- author.

Kirkpatrick, Wendy Kayser, author.

Language:

English

Subjects (All):

Employees--Training of--Evaluation.

Employees.

Physical Description:

XV, 238 sider illustrasjoner

Place of Publication:

Association for Talent Development (ATD) 2016

Summary:

A timely update to a timeless model. Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation. But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few. James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Contents:

Intro

Title Page

Copyright

Contents

Foreword by Don Kirkpatrick

Foreword by Elaine Biech

Preface

Part 1: Basics of Evaluation

Chapter 1: Reasons for Evaluating

The Urgent Need to Create and Demonstrate Training Value

Three Reasons to Evaluate Training Programs

Summary

Chapter 2: The New World Kirkpatrick Model-An Overview

The Four Levels

The New World Kirkpatrick Model

The Four Levels in Reverse

References

Chapter 3: Developing an Effective Evaluation Strategy

A Cautionary Tale

Not All Programs Are Created Equal

Three Phases of a Program

Training Is Like Flying a Plane

Chapter 4: The Kirkpatrick Foundational Principles

Kirkpatrick Foundational Principles

Part 2: Data Collection Guidelines, Methods, and Tools

Chapter 5: Evaluating Level 1: Reaction

Methods, Tools, and Techniques

Timing

Keep It Simple

Chapter 6: Evaluating Level 2: Learning

Chapter 7: Evaluating Level 3: Behavior

Research on the Importance of Post-Training Support

Defining the Few, Critical Behaviors

A Few Words About Competencies

Chapter 8: Evaluating Level 4: Results

Identifying Leading Indicators

The Benefits of Identifying Leading Indicators

Chapter 9: Evaluating Beyond Traditional Classroom Training

How to Evaluate E-Learning

How to Evaluate Informal Learning

How to Evaluate Mobile Learning

Chapter 10: Evaluation Instrument Creation Basics

Typical Questions

The Key to Success

Chapter 11: Blended Evaluation® Items and Sample Tools

The Blended Evaluation® Approach

Using Learner-Centered Items.

Sample Methods and Tools

Item Library for Use Immediately Following Training

Item Library for Delayed Use After Training

Part 3: Data Analysis and Reporting Basics

Chapter 12: Making Data-Based Decisions

Three Key Data Analysis Questions

Chapter 13: Using the Success Case Method to Drive Performance and Results

Defining Success

Training Evaluation Realities

Chapter 14: So What? Now What?

The Questions That Need to Be Answered

A Business Person's Criteria

PDCA Cycle

What Management Wants to Know

Outputs Versus Outcomes

Chapter 15: Reporting Progress and Demonstrating Program Value

Sharing Training Outcomes

Reporting Program Progress

Making an Impactful Final Report

Chapter 16: Avoiding Common Evaluation Pitfalls

Pitfall #1: Addressing Evaluation Requirements After a Program Has Launched

Pitfall #2: Viewing All Training Programs as Equal

Pitfall #3: Spending the Majority of Your Training Evaluation Resources on Levels 1 and 2

Pitfall #4: Relying Solely on Standardized Surveys

Pitfall #5: Asking Questions That Don't Generate Useful Data

Pitfall #6: Making Evaluation Too Complicated or Academic

Pitfall #7: Not Using Collected Data

Part 4: Case Studies

Chapter 17: Common Practice in Leadership Program: Greencore Northampton

Stakeholder Expectations

Program Structure

Evaluation Methods and Tools

Results of Pilot

Chapter 18: Service Over and Above the Rest (SOAR) Program: Emirates Airline

Actions

Pre-SOAR Preparation

SOAR and Coach for Performance Formal Training

Formalized on-the-Job Support

The Evaluation and Reward Strategy

Results

Chapter 19: Sales Graduate Program Pilot: ArjoHuntleigh Getinge Group.

Business Need and Program Intent

Project Methodology

Evaluation Approach

Key Level 3 Findings

Key Level 4 Findings

Success Factors

Recommendations

Chapter 20: Accident Reduction Program: Maryland Transit Administration

Required Drivers

Evaluation Methodology

Key Findings and Results

Program Success Factors

Barriers to Success

Chapter 21: Coaching Program: IHC New Zealand

Critical Behaviors

Evaluation Methods

Call to Action

Your Personal Action Plan

About the Authors

About the Contributors

Index

Back Cover.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-60728-102-3