Road map for the Baldrige journey : a guide to effective use of the criteria for performance excellence and Baldrige-based award programs / Joe Kilbride.

Format:

Book

Author/Creator:

Kilbride, Joe, author.

Language:

English

Subjects (All):

Total quality management.

Organizational effectiveness.

Physical Description:

1 online resource (177 pages)

Place of Publication:

Milwaukee, Wisconsin : ASQ Quality Press, [2015]

Summary:

While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use the Criteria and award programs in an efficient and effective manner. This difficulty is somewhat by design, since the Criteria are non-prescriptive. The requirements are presented as more than 200 questions written in a generic manner to enable their application by all types of organizations. They do not tell leaders what to do to meet the requirements, which is both good and bad. While it allows organizations to develop processes to respond to the Criteria in ways that meet their unique needs, this has created a barrier for some leaders.This book provides a detailed road map and systematic process to design and implement a customized operating model for performance excellence based on the Criteria. The road map includes regular use of state award programs for feedback to enable mid-course correction. Though recognition is not its primary purpose, following this road map also increases the likelihood of being recognized by these award programs. The approach presented here will not guarantee an award, but it will help an organization's leaders use the Criteria and award programs more efficiently and effectively as an aid to organizational transformation and improvement."It is true, organizations are perfectly designed to get the results they are getting. The Baldrige framework is an operating model that guides organizations to establish key processes that are proven to yield high reliability. The framework, however, can be intimidating. Kilbride's Road Map clearly explains and provides 'doable' steps to apply the Baldrige Criteria and become more process-honoring. It is a compilation of the valuable education, guidance, and support Joe provided us on our journey." David Fox, President and Pattie Skriba, VP Business Excellence Advocate Good Samaritan Hospitalbr2010 Baldrige Award Recipient"The Baldrige journey of continuous improvement never ends. For such a journey you need a knowledgeable co-pilot, and Joe Kilbride has helped many organizations, examiners, judges and others pursuing excellence to navigate that journey. His expertise is priceless and the Road Map makes him your virtual co-pilot. I hope you will take the first step today; excellence awaits." Bob Barnett Retired CEO, Motorola CGISSbr2002 Baldrige Award Recipient"Surviving the challenges of today's global competition requires having a long-term plan..... and a road map to get there. Here is the essential companion for a successful journey." David Boulay resident Illinois Manufacturing Excellence Center (IMEC)

Contents:

Cover

Title page

CIP data

Contents

Figures and tables

Chapter 1 - The Need for a Road Map

MANAGEMENT IS A YOUNG PROFESSION

HOW WILL YOU LEAD YOUR ORGANIZATIONTHROUGH THE COMING DECADE?

BALDRIGE PROVIDES A FRAMEWORKFOR THOSE IN PURSUIT OF EXCELLENCE

CRITERIA DESCRIBE THE DESTINATIONBUT DO NOT PROVIDE DIRECTIONSFOR THE JOURNEY

A DETAILED ROAD MAP FOR THE JOURNEY

THE BALDRIGE FRAMEWORK

OVERVIEW OF THE BOOK

Chapter 2 - Scoring Guidelines Define Progress in the Journey to Excellence

ADLI (APPROACH, DEPLOYMENT,LEARNING, INTEGRATION)

IS THIS JUST ABOUTWINNING AN AWARD?

BOM (BASIC, OVERALL, MULTIPLE)ALLOW YOU TO STAGE THE JOURNEY

AREAS TO ADDRESS ARE THE BUILDING BLOCKSFOR PERFORMANCE EXCELLENCE

AWARD PROGRAM A SOURCE OFCOMPREHENSIVE, OBJECTIVE FEEDBACK

Chapter 3 - Turn-by-turn Directions for the Journey

YEAR ONE: ESTABLISH THE FOUNDATION,STRUCTURE, AND ACCOUNTABILITIES

YEAR TWO AND BEYOND

SUMMARY OF THE ROAD MAP

Chapter 4 - Recommended Key Approachesfor Categories 1-6

LEADERSHIP

STRATEGY

CUSTOMERS

MEASUREMENT, ANALYSIS,KNOWLEDGE MANAGEMENT

WORKFORCE

OPERATIONS

ACCELERATING THE DESIGNOF AN OPERATING MODELFOR PERFORMANCE EXCELLENCE

Chapter 5 - Requirements for Category 7 Results

CATEGORY 7 RESULTS AREUSUALLY AN AFTERTHOUGHT

LeTCI RESULTS SCORING GUIDELINES

OVERALL REQUIREMENTS FOR RESULTS

DEVELOP A MEASUREMENT SYSTEMALIGNED WITH CATEGORY 7 RESULTS

USE KEY RESULT AREAS AS APLANNING AND MEASUREMENTFRAMEWORK TO ENSURE ALIGNMENT

Chapter 6 - Integration of Planning andMeasurement Systemswith Key Results

STRATEGIC PLAN TIES TOGETHERELEMENTS FROM ALL CATEGORIES

KEY TERMS AND CONCEPTS

GUIDANCE FOR STRATEGIC OBJECTIVES PLANNING

GUIDANCE FOR STRATEGIC MEASUREMENT

GUIDANCE FOR GOAL SETTING

GUIDANCE FOR ACTION PLAN DEVELOPMENT.

GUIDANCE FOR ACTION PLAN DEPLOYMENT

THE END… AND HOPEFULLYTHE BEGINNING OF YOUR JOURNEY

IN CLOSING

Notes

Index.

Notes:

Includes bibliographical references and index.

Description based on publisher supplied metadata and other sources.

Description based on print version record.

Other Format:

Print version: Kilbride, Joe Road Map for the Baldrige Journey

ISBN:

9780873891974

OCLC:

1356008185