Address variation in sociocultural context region, power and distance in Italian service encounters Agnese Bresin

Format:

Book

Author/Creator:

Bresin, Agnese, author.

Series:

Topics in address research volume 2.

Topics in address research volume 2

Language:

English

Subjects (All):

Forms of address--Italy.

Forms of address.

Physical Description:

1 online resource (314 pages).

Place of Publication:

Amsterdam Philadelphia John Benjamins Publishing Company [2021]

Summary:

"This study looks at the sociocultural context of five Italian regions and at the situational context of restaurant encounters (a sub-type of service encounters) to examine address variation in spoken Italian-with a focus on singular address pronouns tu, voi and lei. It offers a thorough examination of distance and power dynamics between waiters and customers in a wide range of restaurant types. This book marks the introduction of Italian to the field of regional pragmatic variation and it will be of interest to linguists, Italianists and researchers more broadly working on service encounters. The author offers a new dimension to the understanding of social interaction and language use in contemporary Italy, uncovering cultural and linguistic differences between even adjacent geographical areas within a modern European nation state"-- Provided by publisher.

Contents:

Prelim pages

Table of contents

List of tables

List of figures

Acknowledgements

Introduction

Chapter 1. Theory behind address practices

Chapter 2. Cultural and linguistic context of Italy

Chapter 3. Situational and interactional context of restaurant encounters

Chapter 4. Research design

Chapter 5. Overview of results

Chapter 6. Regional variation

Chapter 7. Age variation

Chapter 8. Restaurant levels

Chapter 9. Case study 1

Chapter 10. Case study 2

Chapter 11. Discussion

Chapter 12. Conclusions

References

Appendix A. Questionnaire (original Italian version)

Appendix B. Questionnaire (English translation)

Appendix C. Characteristics of restaurant levels and customers’ expectations

Index

Notes:

Description based on print version record.

ISBN:

9789027260307

9027260303