The age of invisible machines : creating a hyper-automated ecosystem of intelligent digital workers / Robb Wilson.

Format:

Book

Author/Creator:

Wilson, Robb, author.

Language:

English

Subjects (All):

Information technology--Economic aspects.

Information technology.

Organizational change.

Artificial intelligence.

Physical Description:

1 online resource (291 pages)

Place of Publication:

Hoboken, NJ : John Wiley & Sons, Inc., [2022]

Summary:

"Cut through the hype and unlock the game-changing potential of conversational AI. In Age of Invisible Machines, celebrated tech leader Robb Wilson delivers an eye-opening and startlingly insightful blueprint for leveraging conversational AI in order to make your organization self-driving--with a growing ecosystem of interconnected automations accelerating all aspects of your business. Conversational AI is changing the nature of every job at every company (starting yesterday) and this book is relevant for anyone who will be affected by the acceleration of these technologies. You'll learn how to develop a strategy for hyperautomation by identifying the outdated processes and systems holding your organization back. You'll discover ways of internalizing and orchestrating new technologies that are force-multipliers for rapid growth. A must-read for every business leader, Wilson's book debunks common myths about conversational AI while laying bare the inevitable complexity of restructuring your business to unlock the massive opportunities this new era affords"-- Provided by publisher.

Contents:

Cover

Title Page

Copyright Page

Contents

Preface

Acknowledgments

Introduction: Conversational AI, My White Whale

Part I Imagining an Ecosystem of Intelligent Digital Workers

Chapter 1 Hyperautomation Is Already Here

Hyperautomation Minus the Hype

Hyperautomation Brings Hyperdisruption

Key Takeaways

Chapter 2 What Conversational Artificial Intelligence Is-and Isn't

Dispelling Common Myths About Conversational Artificial Intelligence

Chapter 3 Competing in the Age of Hyperautomation

What Successful Hyperautomation Can Look Like

To Stay Competitive, Hyperautomate

Chapter 4 The Ethics of Experiential AI

IDEA IN BRIEF: How Do I Talk About AI?

Chapter 5 How Hyperautomation Can Change the World

Hyperautomation Swings a Mighty Axe

Where There's Hyperautomation, There's Hyperdisruption

It's the Internet of Things, but For Real This Time

Chapter 6 This Journey Has Been Personal

Part II Planning an Ecosystem of Intelligent Digital Workers

Chapter 7 Learning the Terms

Chapter 8 The Dream vs. Reality

IDEA IN BRIEF: Operating Without Design Strategy

Chapter 9 Ecosystem Evolution Explained

The Four Evolution Phases of an IDW

Spending Quality Time with IDWs

Tracing an Example Through All Four Evolutionary Stages

Chapter 10 Teams and the Co-Creation Mindset

Meet the Team

A Day in the Life of a Strategic Liaison

IDEA IN BRIEF: Get Your Team "Design Thinking"

Chapter 11 Preparing Tools and Architecture

Microservices at the Core

Orchestrating Hyperautomation Requires an Open System

Feasibility Is All About Speed

Chapter 12 Vetting Your Vendors.

The Cobbler's Children Have New Shoes: The Feasibility Vendor Litmus Test

Whatever You Do, Don't Overlook UX

Chapter 13 Articulating Your Strategy to Others

The Path to Persuasion

Part III Building an Ecosystem of Intelligent Digital Workers

Chapter 14 The Process of Hyperautomating

Chapter 15 Design Strategy for Hyperautomation

Design for Human-Controlled Outcomes

Sequencing Patterns for a Successful Ecosystem

Key Patterns to Sequence for Conversational AI

Patterns in Action

Chapter 16 Production Design for Hyperautomation

Everything Hinges on Analytics and Reporting

Strive for Adaptative Design

Best Practices in Analytics and Reporting

Chapter 17 Best Practices in Conversational Design

Two Important Morphisms

Key Takeaway: Production Design Checklist

Part IV Conclusion

Chapter 18 Where Do We Go from Here?

Notes

About the Authors

Index

EULA.

Notes:

Description based on print version record.

ISBN:

9781119899938

1119899931

9781119899945

111989994X

OCLC:

1336593646