Crucial conversations : tools for talking when stakes are high / Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory.

Format:

Book

Author/Creator:

Grenny, Joseph, author.

Patterson, Kerry, 1946- author.

McMillan, Ron, author.

Switzler, Al, author.

Gregory, Emily, 1975- author.

Contributor:

ProQuest ebook central

Language:

English

Subjects (All):

Interpersonal communication.

Interpersonal relations.

Physical Description:

1 online resource : illustrations

Edition:

Third edition.

Place of Publication:

New York : McGraw Hill, [2022]

Contents:

What's a crucial conversation? And who cares?

Mastering crucial conversations : the power of dialogue

Start with heart : how to stay focused on what you really want

Choose your topic : how to be sure you hold the right conversation

Master my stories : how to stay in dialogue when you're angry, scared, or hurt

Learn to look : how to notice when safety is at risk

Make it safe : how to make it safe to talk about almost anything

State my path : how to speak persuasively, not abrasively

Explore others' paths : how to listen when others blow up or clam up

Reclaim your pen : how to be resilient when hearing tough feedback

Move to action : how to turn crucial conversations into action and results

Yeah, but : advice for tough cases

Putting it all together : tools for preparing and learning.

Notes:

Includes bibliographical references and index.

Electronic reproduction. Ann Arbor, MI Available via World Wide Web.

Description based on online resource; title from digital title page (viewed on November 16, 2021).

Other Format:

Print version: Grenny, Joseph. Crucial conversations

ISBN:

9781260474190

1260474194

Publisher Number:

40031566835

Access Restriction:

Restricted for use by site license.